Manager Management

PROFESSIONAL SKILLS:

A strong ability to communicate complex sensitive information in a understandable manner to clients

Can work under pressure and limited supervision

Quick learner and ability to work well within a team

Adaptable to learning new software applications to analyze, evaluate and solve problems with technical nature and strong interpersonal and troubleshooting skills

Efficiency in keyboarding documents to be entered

Planning and time management on tasks

Excellent organizational skills

Fluent English and Punjabi

TECHNICAL SKILLS:

Microsoft Windows XP, 7, Linux OS, MAC OSX, Android OS, Word, Excel, PowerPoint, Outlook, McKesson (STAR) information systems, HPF Webstation, Goldmine database software, Client-Server Model, SQL database, Windows Remote Assistance, Team Viewer, Active Directory, LAN/WAN/MAN, NAS/SAN

EXPERIENCE:

Front Desk Operator & I.T. Support Representative Sept. 2007 - April 2008

Student Federation at Seneca College, Toronto ON

Provided effective communication and interpersonal skills to assist both students and professors in a professional manner over the phone and in person

Organized upcoming events with colleagues within the student counsel department

Photocopied and organized confidential documents for student council meetings for management

Involved in administrative office tasks including: updating management computers, creating financial spreadsheets, ordering office supplies, handling mail & correspondence

Entered financial and confidential information in MS Word & Excel

VOLUNTEER:

Office Administrator Representative January 2014-Present

Mackenzie Health, Richmond Hill, ON

Responsible for filing patients billing consents documents in Alpha order

Check patients billing consents are up to date on McKesson’s STAR and electronically update on HPF

Scanning, Photocopying documents and file as required

Assist patients with their questions and require appropriate information

Accountable for notifying managers of omitted information on patients billing consents

Sorting out all processed Billing Consents average of 600 to 700 per day

I.T. Customer Support Representative Jan. 2010 - Jan. 2011

MyTech Computer Technician, Vaughan, ON

Assisted customers with resolving computer related issues through detailed diagnosis

Installed various operating systems based on client requests ranging from Windows, Linux to Mac OS X

Updated online inventory for customer orders and created invoices to be billed

Maintained and replaced internal and external components for different makes and models of computers

Assisted manager in data entry of monthly revenue figures using MS Word and Excel

I.T. Computer Support Intern Feb. 2006 - June. 2006

Tektonic Inc, Vaughan ON

Answered and transferred client calls accordingly and document messages into Goldmine database software

Managed computer peripherals orders and prepared then for delivery

Advanced skills using Windows Remote Assistance to analyze and resolve client networking problems

Notified management of server interruption to ensure rapid resolution and results

Provided continuous help desk support in technical writing

EDUCATION

CompTia Inc. Currently

CompTia Healthcare IT Technician Course

CIMT College Sept. 2009 – Dec. 2009

COMPTIA A+ I.T. Certified

Seneca College of Applied Arts & Technology Sept. 2006 - June 2009

Successful Completion College Vocational Program

ACHIEVEMENTS:

Award for Contributing my time and professional skills to Seneca Federation at Seneca College

REFERENCES

Michael Yap

Accounting Associate, Patient Accounts

Mackenzie Health Richmond Hill

Telephone: 905-***-**** Ext: 7442

Email: *******.***@***************.**

James D. Sweeney

Manager, Patient Advocacy

Mackenzie Health Richmond Hill

Telephone: 905-***-**** Ext: 7494

Email: *****.*******@***************.**

Contact this candidate