Customer Service/Sales Manager

Therese Monaghan

**** ******* ***** *********, ** 33569

(C) 813-***-**** -*******.********@*****.***

SUMMARY OF QUALIFICATIONS

EXCEPTIONAL CUSTOMER SERVICE

Utilize strong interpersonal communication skills to understand customer needs, build productive relationships, resolve disputes, and win customer loyalty.

HIGHLY RESPONSIBLE AND ETHICAL

Entrusted to handle large amounts of cash, maintain confidential records, make bank deposits, and use company expense accounts.

INDEPENDENT AND TEAM PLAYER

Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Positive attitude with the ability to motivate and inspire others.

HARD WORKER, ORGANIZED, AND MOTIVATED

Skilled in maintaining order and solving problems amidst chaos and challenges.

Able to seamlessly multitask long and short-term priorities to generate desired results.

PROFESSIONAL SKILLS AND ABILITIES

CUSTOMER SERVICE/hospitality

Excellent communication skills in interacting with customers, listening and assessing requested desires, and assisting to satisfy needs and goals.

Track record of successfully dealing with difficult personalities/issues and resolving situations with tact and diplomacy that consistently produces win-win results for customers and company.

Recognized for providing outstanding customer service resulting in new and repeat business, higher guest satisfaction scores, and increased company revenue.

MARKETING AND SALES

Created comprehensive/successful internet marking and telephone sales campaigns.

Effectively increased customer interest, traffic, and sales in various positions.

Produced detailed volume forecasts, and expense and sales reports to effectively manage inventory and increase profitability. Generated 3.5 Million in last position held.

organizational development AND TRAINING

Performed all aspects of creating and operating a small business including strategic planning, product development, marketing, and sales.

Coordinated all corporate-sponsored training events in the Central Florida region.

Led new hire orientation covering policies and procedures, and customer service performance standards.

Facilitated training programs for staff to continuously improve quality, efficiency,

service standards and teamwork.

Delivered training programs for clients to increase product knowledge and help achieve individual personal goals.

MAnagement AND SUPERVISion

Oversaw and performed the day-to-day business operations including supervising employees, daily sales operations, inventory/purchasing, customer service/follow-up, and communications with corporate offices. Created policy & procedure manuals.

Supervised, scheduled, and coordinated events pertaining to client & business at hand.

computer AND TECHNICAL skills

Skilled in HTML code, website and social networking development, design, maintaining

E-commerce sites, internet marketing, and web-traffic building.

Experienced in utilizing numerous POS (Point of Sale) systems.

Proficient in Microsoft Windows, Microsoft Word, Excel, Access, and PowerPoint.

Software Expertise includes Embed Pro (inventory & database software), Vector (management & command software), Micros (Point of Sale software), and POS Squirrel

EDUCATION, CERTIFICATIONS AND

COMMUNITY INVOLVEMENT

CERTIFICATION

Associate Degree Business Management

Cosmetology Degree

Food Safety & Sanitation Certificate

Notary Public 2007-2015 Florida

Fair Housing Act

COMMUNITY INVOLVEMENT AND CHARITABLE WORK

Associations-Alzheimer's- ALS - Epilepsy - Diabetes - St Jude - SU2C

Member - Hillsborough County Homeless Coalition as well as the Michigan Collation

Volunteer – Lowery Park Zoo, Save our Seabird, and Florida Coastal Cleanups

WORK EXPERIENCE

Manager - Events Marketing & Sales:5/ 2013/-7-2015

Spare Time Entertainment – Lansing, MI FEC

General Manager - Jayme Reeves– 517-***-**** – Reference

Manager – Patient Relations & Social Media:03/2012-5/2013

Arbor West Dental – Ann Arbor MI

General Manager - Heather Jones – 757-***-**** – Reference

Manager - Events Marketing & Sales:4/ 2007-1/2012

The Alley at South Shore – Family Entertainment & Bowling -

General Manager - Andy White – 813-***-**** – Reference

VIP Client Services:8/ 2004 – 8/2007

Plaza Research of Tampa – Consumer Research

Assistant Director - Deana Cannela 813-***-**** –Reference

Food Service Director: 3/ 2000 – 12/2003 – 866-***-****

The Villages St Joseph’s Ann Arbor – Independent & Assisted Living

Banquet/Golf & Sales Manager –1/ 1993 – 3/2000

Fellows Creek Golf Club – Canton Michigan-

Manager F&B Karen Heist 734-***-**** - Reference

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