HR and Administration
Resume:
Jyothi Pinto
W/O Pratap Dailon Pinto,
Salam Street, Abudhabi,
*************@*****.***
009**-*********, 009**-*********
OBJECTIVE:
To work with utmost commitment towards attainment of the organizational goals by contributing, the best of my capabilities both through my hard work and my intellect, thereby fulfilling my quest for supreme knowledge and producing unprecedented results.
PROFESSIONAL EXPERIENCE:
Al Futtaim development services (UAE AGENTS FOR TOKIO MARINE AND NICHIDO FIRE INSURANCE CO LTD Office Executive
Responsibilities:
To liaise with the management for any general enquiries.
Answering the phone calls and attending to clients needs in absence of staff.
Coordinating with UW for all matters relating to renewals and quotes.
Coordinating with the branch BDE for renewal follow up, outstanding premium etc.
Assisting BD’s on preparing quotes and whenever required,
Printing and providing Accounts statements to BDE whenever required.
Assist Clients in case of ay claims for collection of Cheque settlement Voucher.
Courier service to be used for any urgent deliveries.
Attending to payment of premiums for Branch and / or main office clients.
Issuing receipts for payments through cash and cheques.
Updating the daily banking sheet whenever cash or cheque being deposited in the bank.
Maintaining file records of the receipts
Handling Petty cash payments for pantry and other small expenses.
Preparing petty cash/ expenses reports and liaising with Main office for timely reimbursement.
Maintaining record book for petty cash including filing and updating on regular basis.
Liaising with Main office for all Account related matters.
Liaise with the underwriting or concerned Manager for any Broker or direct client support.
Maintaining Weekly enquiring reports for any new or concluded business for the week.
Follow up on quotation slips and additional details if required.
Follow up with U/ W for quotes and additional requirements.
Follow up with the broker and direct clients on quotes submitted.
Prepare quotation for Broker and direct clients and whenever required.
Prepare Motor and Marine policies for Broker or direct clients.
Follow up on clients with renewal reminders.
Follow up on outstanding payments.
Allegis group: HR Operations Executive 3rd January 2012
Responsibilities:
Worked with accounts receivable team for almost 7 months during which I managed to raise timely accurate invoice, managed 68 critical customer accounts.
Initiating the Red Zone meetings with the leadership team.
The key areas of performance consisted of payroll and consultant management.
Timely and accurate salary release.
On time and accurate offer letter release.
Timely issue resolution of the employees.
Preparation of different reports like payroll report, Timesheet collation report, P-file status, ESF-Offer report.
Meeting different in station and outstation employees across the country so that they have the face of HR which dealt with their issues.
Organizing different events like fun Fridays on the floor.
Taking care of the resigned employee by having their PF, relieving cum experience letters and F&F processed smoothly.
Wipro: Quality Analyst 21st May, 2010
Responsibilities:
Quality analyst looking after 25 members
Got an opportunity to work on project to increase the satisfaction level of Customers.
Designing the report to bring up an action plan for the process.
Preparing review data for the Customer service Executive.
Call audits.
Preparing Quality report.
Analysing DSAT data.
My Extra initiatives in the organization
Allegis Group:
Prepared the process flow document with links to enable the management understand our process in detail.
Helping my teammates in collating the timesheets to ensure 100% timesheets collation for the team and updating the timesheet status to the management.
Checking the RAMCO output proactively for error free payroll.
Working on different analysis and sharing it with the team.
Arranging for the different festive goodies for the employees.
Ensure 100% offer release happening by the team.
Preparing the relieving letters in advance for the employees so that they don’t struggle for the last moment.
Providing the presentation about the team progress.
Training the new joiners in the team.
Organizing team outing and birthday celebrations.
Handling major escalations in absence of the manager.
Helping the P-filing team to have 100% accuracy in the P-files.
Helping the payroll team in approaching the employees for any important communication to be circulated.
Guiding the employees in managing their taxes and educating them on different Tax slabs and exceptions.
Preparing manuals or guides for the employees and circulating them proactively.
Inducting 120 employees at a time for 4 hours continously once in month across India so that the employees are aware on the rules and regulations.
Wipro :
Time Motion and Study.
Lean project on AHT (Average call handling time)
Working on senior Management escalation synopsis on priority.
Conducting Quality sessions for the weak agents push them from bottom performers list to achieve the quality target.
Conducting briefings for the executives in absence of the team leaders.
Mystery shopping and dip check on the floor.
Organizing con call with clients.
Preparing Quarterly quality reviews for client visit.
ACHIEVEMENTS:
Achievements and Award
Allegis Group:
1.Gem award for third quarter.
2.Have received leadership appreciation for extra efforts in having smooth process flow in place.
3.Being know on the floor for fast accurate offer letter releases in a day.
4.Received 40 employee appreciations to the manager for excellent consultant management.
5.Business got 170 placement requirements at HP for the best consultant management by me.
6.As a star performer of the team got selected for the Egalton meet 2014 representing the team.
7.Won go getters award two times during my tenure in the company.
8.Excellent customer relationship to ensure the smooth cash flow which indirectly pushed up the company revenue.
9.On 23rd July 2012 got promoted to the HR Operations team which was part of the corporate services.
Wipro:
1.Had been the highest lead generator in the process while working as an production associate.
2.Achieved 100% Quality consistently for 6 months after receiving the confirmation in the organization.
3.Got third rank in the quaterly RNR for the overall acheivement in all the parameters which consist of Quality, AHT ( average issue handling time ), TOI (Time on system, Lead generation.
4.Won DVD from clients for generating highest leads for the process.
5.Client appreciation for accuracy.
6.Got promoted as Quality Analyst for the process on April 5th 2011.
7.Was able to provide effective and timely feedback to the agents.
8.Got client appreciation for completing the senior management escalation on priority.
9.Completed AHT analysis successfully.
EDUCATION QUALIFICATION:
No.
Qualification
Board/ University
Year of Passing
1
Bsc. (Physics,chemistery and mathematics)
Mangalore university.
2010
2
Plus two
Karnataka board.
2007
3
SSLC
Delhi board.
2005
Training attended
1.How to provide feedback to the employees
-Sandwich system
2.Fish Bone diagram
3.Product masters training
4.Computer basics from Manipal university
-MS- Excel
-MS Access
-HTML
-Word
-Tally
-Powerpoint
PERSONAL DETAILS:
Name : Jyothi Vaz.
Father Name : Francis Vaz
Spouse : Pratap Dailon Pinto
DOB : 23-10-1989
Sex : Female
Marital status : Married
Nationality : Indian
Language Known : English Hindi, Marathi, Kannada, Konkani,
Permanent Address : Maharashtra
Hobbies : Reading, Listening to music, Shade drawing
Visa Status : Husband Sponsorship
Passport details : Passport # L 4787525 valid upto 07/10/2023
Declaration:
I hereby declare that the above furnished information is true to the best of my knowledge. I look forward to join the organization, as it holds for me the aspiration of embarking on the next level of actualizing my potential.
Date: 12/07/2015 Your’s sincerely,
Place: Abu Dhabi Jyothi Pinto (009**-*********, 009**-*********)
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