Customer Service Manager
Resume:
Anthony E. Clachar
Boston, MA 02126
617-***-**** Cell
E-mail: ********@***.***
Experience:
Boston Medical Center Boston, MA
Patient Access Representative March 2014 - Present
Mass. General Hospital Boston, MA
Materials Management Supervisor October 2008 – April 2013
Responsible for daily operation of the department business units.
Cross trained staff in Material Management department’s functions.
Assign work to department staffs and ensured that assignments deadlines are met.
Conducted weekly one-on-ones evaluate individual staff goals.
Maintains work schedule and payroll, ensuring coverage for all Material Management department. Work closely with other department managers and service personnel. Demonstrates integrity and Trust by interacting openly and directly, showing consistency, keeping confidences, and dealing with people in a fair and consistent manner. Ensure that all MGH inpatient areas are adequately stocked with supplies as well as Transport needs. Evaluate timing on each request and follow through with each request. Establishes and maintain guidelines in the department.
Under the general direction of the Material Managers, and within establish policies and procedures oversees the day to day support services of all Material Management departments (Supplies, Linen, Receiving and Distribution, Mail and Customer Services) with major focus on Patient Transport/Equipment and Specimen pickup.
Beth Israel Deaconess Hospital Boston, MA
Image Archive Manager May 2007- September 2009
Responsible for the day to day operations of the Image department of Radiology areas, ensuring productivity and quality standards are met. Provides leadership and direct supervisory support to team members. Provides and supports professional development opportunities to team members. Ensures that patients and other customers (i.e, physicians, nurse, visitors, etc.) are serviced efficiently and effectively.
Performs a wide variety of tasks relative to the retrieval, processing, distribution, tracking and filing of hardcopy films and electronically archived softcopy images.
Evergreen Investments Boston, MA
Mail Services Manager May 1997- December 2006
Supervise 12 full time employees to ensure the efficient running of the mail services.
Plan and monitor activities to assure all functions are performed on a timely basis in accordance with department standards.
Prepare monthly reports, maintain postage and post office regulations, and initiate appropriate service calls for facility equipment and systems maintenance and upgrade.
Conduct monthly staff meetings and provide feedback to Departments head.
Oversee the stocking of supplies in the general areas (lounges, copy and fax) and general housekeeping of the facility. Control and coordinate the inventory, including the (weekly and monthly) ordering of internal forms, copy and printer paper.
Ensure proper delivery of all incoming and misdirected mail.
Provide effective support for voice and data in the absence of the voice and data technician to handle routine problems, and ensure more complex problems are forwarded to a manager or outside service vendor.
Conducted semi-annual and annual performance appraisal for staff.
Boston Financial Data Services Quincy, MA
Tele-Servicing Representative July 1994 - November 1999
Review account information; quote daily prices, (for shareholders), basic stock market information and application for each fund.
Answer incoming shareholders calls for various Mutual Funds group and perform after hour trades.
Blue Cross/ Blue Shield of Massachusetts Boston, MA
Customer Service Representative February 1994-November1996
Review medical records for incorrect information and other errors on claims.
Approve visits for subscribers seeking mental health treatment, and contact medical institution after treatment is completed
Pre-sort admissions from hospitals and detox centers, provide benefit information to subscribers and doctors.
File medical records and code system for medical diagnostic.
Education:
Newbury College Boston, MA
Associates Degree in Business Management May 1998
Northeastern University Boston, MA
Credit in Computer Management Information Systems July 1987
Skills:
Strong oral and written communication skills. Experience in MS Word, MS Excel, Data Entry, Security skills
Certified BLS Instructor
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