Customer Service Representative
Resume:
EDG
Elisha D. Garrett
Los Angeles, CA 90019
OBJECTIVE
Secure a position as a Recruiter /Customer Service Representative/ Sales Manager applying skills accumulated over the past 16 years.
Employment History
2007- Present Enrollment Advisor/Recruiter
Walden University- Los Angeles, Ca
Coordinate every aspect of the enrollment and recruitment procedure into the masters and doctorate of education program as well as the masters and doctorate of counseling programs. Plan, manage and execute recruitment strategies within designated markets. Conduct presentations, oral, written and by telephone. Appointment setting with prospective students as well as prospective employees. Collect and maintain market research information; work with campus constituents in support and recruitment activities. Met and exceed professionally set enrollment quotas. Interview prospective students by phone and screen them for the ability to benefit from the college's program. 80 to 100 outbound calls a day. Execute flawless customer service to ensure all of the students future and current needs are met. Average client accounts are 40-60 new accounts per month. Interview prospective employees to ensure a perfect fit as an advisor.
2006-2007 Assistant Director of Admissions
The Art Institute of Los Angeles- Santa Monica, Ca
Exceed quotas for the enrollment of students into the college’s various art programs. Conducted presentations, both oral and written, on a daily basis in an effort to maximize the benefits of the college’s programs for the potential student’s success. Market the college as well as students to new business. Maintained a high student enrollment rate on a quarterly basis.
2002- 2006 Senior Admissions Representative
Bryman College- Los Angeles, Ca / New Orleans, La
Coordinate every aspect of the enrollment procedure into Allied Health Studies programs including Medical, Dental, and Pharmacology. Plan, manage and execute recruitment strategies within designated markets. Conduct presentation, oral, written, telephone, appointment setting, and customer service skills. Collect and maintain market research information; work with campus constituents in support and recruitment activities. Met and exceed professionally set enrollment quotas. Interview prospective students and screen them for the ability to benefit from the college's program.
2000-2002 Customer Service Representative Manager
Oreck Corporation/Kelly Services- New Orleans, La
Overseen high volume incoming phone calls in a call center environment. Efficient problem solving to assure better quality of service. Maintained and exceeded quota of sales, Shipped and tracked merchandise. Managed over 20 employees, set schedules and met the need for clients demand. Exceeded company standards for conflict resolution. Interviewed potential employees. Implemented and set new guidelines for customer relations.
1991-2000 Executive Recruitment Manage
Soft Touch Unlimited Staffing Service New Orleans, La.
Coordinate schedule for over 20 employees. Track production at job sites. Performed reference checks and other background verifications. Developed sales leads from resumes, referrals and references .Initiated and improved a database of current and prospective clients. Processed all incoming and outgoing invoices. Assist in the supervision of 25 students each year through JTPA funded environmental and industrial remediation school. Calculated employees time to maintain payroll. President of company’s personal assistant. Tracked appointments, arranged reservations. Effectively promoted company so as to minimize cost and maintain profitability. Contacted customers to collect outstanding balances owed to company. Received commendations for most sales in 1994, 1995, 1997, and 1999.
EDUCATION
1995 Bachelor of Science, Psychology
UCLA
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