Quality
Resume:
CURRICULUM VITAE
Shwetank dhillon
#****,
punchum society,
sector-68, Mohali,
Punjab Email : ********.*******@*****.***
Contact no : +91-869*******
CAREER OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
EDUCATION QUALIFICATION:
B.TECH in Information Technology engineering from G.G.S.C.M.T, Kharar with 68% aggregate.
+2 from G.M.S.S.S, Sector-22 a, Chandigarh with 59.8% aggregate.
Matriculate from CBSE board with 68.3% aggregate.
PERSONAL SKILLS:
Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker.
Working experience:
6months in TBSS as a Customer care executive.
Job responsibility is to take calls and handle customer’s queries and complaints.
8 months experience in TBSS as Sr. Customer care executive.
Job responsibility is to take calls and handle customer’s queries, Complaints and escalations.
11 months experience in TBSS as Quality Analyst.
Job responsibility is to evaluate calls and provide feedbacks to improve the quality of calls. To Conduct sessions from time to time to improve the Quality of Service and to reduce Escalations. To take part in client call calibration to enhance product knowledge.
15 months experience in Pumasource as Quality Analyst.(Current Job)
Job responsibility is to evaluate calls and provide feedbacks to improve the quality of calls. To Conduct sessions from time to time to improve the Quality of Service and to reduce Escalations. To take part in client call calibration to enhance product knowledge.
Current CTC: 197000
Expected CTC: 280000
Notice Period: 15 Days
PERSONAL PROFILE:
Name : Shwetank Dhillon
Father’s Name : K.S Dhillon
Mother’s Name : Shashi Dhillon
Nationality : Indian
Date of Birth : 28th.Aug 1985
Hobbies : Making new friends, Travelling, Collecting Coins
Languages Known : Punjabi, English and Hindi
Place:Mohali. (Shwetank Dhillon)
Contact this candidate