Front Desk Clerk, Meet and Greet cleints, Data Entry/ Phone Etiquette

NAOMI E. MARKS

*** ****** ****** ***. *** Brooklyn, NY 112**-***-*** 5930 *****@*****.***

SUMMARY

Highly skilled in all office administrative functions, detail-oriented, resourceful and strong organizational skills

Ability to complete independent and team projects on time and in accordance with company goals

Recognized for strong work ethic and outstanding customer service

OSHA 10 hour general training and CPR

10 years of professional experience teaching computer literacy (including Microsoft Office and Internet navigation and research), to a broad spectrum of clients including adults and children

Certified in Computer Office Technology

EXPERIENCE

SWISS POST SOLUTIONS, New York, NY April 2015 – Present

MACQUARIE Business Support Services

Receive, sort, scan and process all incoming and outgoing mail, including USPS, FedEx, UPS, DHL

Make interdepartmental deliveries and retrieve outgoing mail

Interact with all levels of clients in global investment bank

Collate, gather, assemble and bind print materials as per client request

Provide administrative support to manager and team, answer phones, take messages, organize office

UNITED CEREBRAL PALSY ORGANIZATION, New York, NY July 2014 – Present

Residential Specialist

Assist disabled clients with activities of daily living

VARIOUS COMMUNITY ORGANIZATIONS, Brooklyn, NY October 2011 – Present

Volunteer Assistant

Coordinate travel arrangements and clinic appointments, provide recreational activities, and

manage finances for disabled senior citizens; organize and distribute food supplies for local organizations

NEW YORK CITY PARKS AND RECREATION, New York, NY April 2001 – September 2011

Front Desk Clerk/Receptionist

Meet and greet over 50 customers a day ranging in age from 6 to 65+

Responsible for registration process of memberships

Acted as first line of communication for general staff of 20, including phone, mail and customer service

Compile and maintain all registration data for enrolled students including payment and medical information

Computer Coordinator/Clerical Assistant

Coordinate and facilitate 15 computer classes weekly for the Parks Opportunity Program (employee based), Adults (including senior citizens) and Afterschool Program (children-teenagers), including one-on-one training

Organize and maintain computer lab and equipment; ordered inventory

Prepare, monitor and submit weekly attendance and bi-weekly progress reports

Design and produce promotional flyers and newsletters for course offerings

Serve as Director for the CookShop afterschool program; recognized for creative design projects

COMMUNITY CAPITAL BANK, Brooklyn, NY November 2000 – March 2001

Internship Program

Configure and install PCs/UPS and printers as mandated by bank

Install Microsoft and banking related software with precision and accuracy according to banking policies

Serve as in house tech support and trouble shooter for computer maintenance

CREDIT LYONNAIS, New York, NY October 1999 –December 2000

Legal Office Assistant

Retrieve, photocopy, verify and organize legal documents

Maintain and organize vault and file cabinets containing contracts, business agreements, financial records

Securely transport legal documents for interdepartmental use

EDUCATION

University of Havana, Havana, Cuba

Bachelor of Science, Odontology

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