Ase service and parts certified, Click Claims,Alldata,Adp experience

DERRICK J. GAUSE **** Forest Rd Apt #*** Lagrange park Ill, 60526 773-***-**** • acqq4c@r.postjobfree.com Professional possessing a proven track record of superior performance, seeks to utilize expertise in Client Relations, Technical Analysis to drive key goals within a progressive organization. SUMMARY

Analytical Thinker Possess a proven ability to anticipate unique requirements and potential roadblocks in all situations. Continually develop strategies to minimize issues and deliver exceptional results to clients and organization.

Multi-Tasking Skills Effectively manage diverse tasks, with varying degrees of complexity, within fast paced environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient and effective manner. PROFESSIONAL EXPERIENCE

NAPA AUTO PARTS Chicago, Illinois 2014 to Present Key Holder

• Managed daily opening and closing store procedures while supervising staff members

• Resolved customer issues, issuing credits and processing returns where appropriate.

• Tested auto parts, performed engine diagnostics.

• Provided technical support to customers, managing inventory to ensure proper on-hand

• Completed special orders of parts where needed to meet emergent needs. COMMERCIAL INSURANCE SERVICES Bensenville, IL 2010 to 2014 Mobile Electronics Claims Adjuster

• Leverage intimate knowledge of auto parts and electronics to implement solutions to maximize insured satisfaction, while maintaining profitability.

• Determine if damage results in repair or replacement, while retaining overall awareness of quality of service and resulting costs.

• Negotiate labor and parts costs with repair shops to mitigate overcharges.

• Write equipment and labor estimates for client company insurance adjusters.

• Cultivate advanced ability to detect mobile electronics fraud, based upon professional experience.

• Recommend and substitute parts, within insurance agreement, to provide cost savings.

• Interact with numerous large insurance entities, cultivating rapport to expedite mutually beneficial completion of Client claims.

• Set a record for warranties sold on mobile electronics equipment and claims completed. BEST BUY Chicago, IL 2009 to 2010

Mobile Electronics Installer

• Installed car stereos, security systems, GPS, mobile video, Bluetooth interfaces, accessories, and various motor Vehicle components.

AVIS • Provided BUDGET technical GROUP advice and Chicago, assistance IL to customers, instructing where required. 2004 to 2008 Auto Parts Clerk/Service Writer

• Completed orders for vehicle parts from various vendors in the Chicago land area.

• Maintained vehicle/bus inventory, distributing necessary parts to technicians.

• Initiated/processed work orders for vehicle maintaining, updating database for accuracy.

• Maintained ongoing relationships with various vendors to negotiate best prices.

• Validated and processed payments for parts/service invoices to control costs. CERTIFICATION

MECP (Mobile Electronics) Certification, Acoustic Edge 2008 to Present ASE Service Consultant Certification 2007 to Present ASE Parts Specialist Certification 2003 to Present ASE Air Conditioning Recovery & Recycling Certification 1999 to Present AFFILIATIONS

New Zion Baptist Church

COMPUTER

Microsoft Word, Excel, Office, ADP, Microcat, Alldata, Click claims

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