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Customer Service Manager

Location:
Philippines
Posted:
July 15, 2015

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Resume:

MA. VICTORIA L. BORBE

Contact No: +63-091*-*******

Email Add: acqq35@r.postjobfree.com

Address: ** ****** **. *******, ****** City

::OBJECTIVES::

To be able to contribute my knowledge and experiences towards further growth of the Company and capable to perform and allow me to become a more effective individual, permitting me a greater contribution to a company’s services and success.

:: EMPLOYMENT HISTORY:

:: COMPANY/ADDRESS

Kitchenhandlers Food Specialist & Catering Services

FOOD ATTENDANT/SERVER

Kapitolyo, Pasig City

FEB 2015 – JULY 2015

Duties and Responsibilities:

-To prepare and serve short-order food items; Sell canteen merchandise; clean service area; Perform related work.

-Serve food to diners at counter or from a steam table.

-Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

-Order items needed to replenish supplies.

-Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

-Balance receipts and payments in cash registers.

Frus Specialties Diner

Food & Restaurant

FOOD ATTENDANT/SERVER

FEB 2014 – NOV 2014

Access Road, 1708 Paranaque

Duties and Responsibilities:

-Take orders and serve food and beverages to patrons at tables in dining establishment

-Set up dining areas for meals and clear them for following meals.

-Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

-Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

New Horizon Hotel

ROOM ATTENDANT/KITCHEN STAFF

OCT 2013 – FEB 2014

Boni Ave. Mandaluyong City

On-The-Job Training [Housekeeping Dept. /Kitchen Dept.]

Duties and Responsibilities:

-Ensured the safety and well-being of guests

-Performs routine duties in cleaning, and servicing of guest rooms and baths under supervision of housekeeping supervisor.

-Attends to guest calls, guest requests /guest complaints in the area assigned to him.

-Replenish amenities according to the operational standards.

:: EDUCATIONAL ATTAINMENT::

:: COURSE COLLEGE/ADDRESS SCHOOL YEAR

VOCATIONAL:

FOOD & BEVERAGE NC III MARGAPHIL TECHNICAL INSTITUTE INC. JAN 2013 – FEB 2013

(F.B Harrison, Pasay City)

HOUSEKEEPING SERVICES NC II MARGAPHIL TECHNICAL INSTITUTE INC. APRIL 2013 – MAY 2013

(F.B Harrison, Pasay City)

COLLEGE:

BACHELOR OF SCIENCE IN HOTEL Jose Rizal University (JRU) JUNE 2006 - March 2010

& RESTAURANT MGT. [Mandaluyong City] S/Y 2006-2010

SECONDARY: Benigno “Ninoy” Aquino High School JUNE 2002 - March 2006

[Comembo Makati City]

:: TRAINING AND SEMINAR::

ON-THE-JOB TRAINING

NEW HORIZON HOTEL

Boni Ave. Mandaluyong City

October 07, 2013 – February 16, 2014

Housekeeping/Kitchen Department

HOUSEKEEPING SERVICES NC II [436 HOURS]

Certificate # 131***********

APRIL 01, 2013 – MAY 16, 2013

(TESDA) MARGAPHIL TECHNICAL INSTITUTE INC.

(F.B Harrison, Pasay City)

Restaurant & Coffee Shop Services [120hours]

Leading to Food & Beverages Services NC III

Certificate # 131***********

JAN 2013 – FEB 2013

(TESDA) MARGAPHIL TECHNICAL INSTITUTE INC.

(F.B Harrison, Pasay City)

ON-THE-JOB TRAINING

The Garden Plaza Hotel & Suites

1030 Belen Street, Paco, Manila, Philippines

February 01, 2010 – February 25, 2010

Housekeeping Department

ON-THE-JOB TRAINING

Gumbo A Taste of New Orleans Restaurant

2/F, Entertainment Mall, SM Mall of Asia, Pasay City, Metro Manila

April 26, 2009 – July 05, 2009

Kitchen Staff

:CERTIFICATIONS::

Frus Specialties Diner COE

Commercial Cooking NC II

Housekeeping Services NC II

Food & Beverages Services NC III [Barista]

:: PERSONAL BACKGROUND::

Date of Birth : April 02, 1989

Nationality : Filipino

Religion : Roman Catholic

Age : 25 y/o

Weight : 85 Lbs.

Height: : 5’2” ft.

Civil Status : Single

:: SALES ABILITY SPECIAL SKILLS::

Good and Effective communication skills Systematic Inventory Knowledge

Good Customer service oriented Can do multi-tasking at a time

Positive Attitude Highly Organize

Knowledge in using MS Word, Power Point, Excel

:: CHARACTER REFERENCE::

: NAME POSITION/ADDRESS CONTACT No::

Mr. Gilbert Molina General Manager, Frus Corp. / VVS 091********

Ms. Leah B. Garceron HR Manager, Frus Corp. / Frus Specialties Diner 091********

Chef Junjie Cale Senior Head Chef, New Horizon Hotel 091********

Ms. Eupeeh Ulpindo Far East Maritime Foundation Inc. 092********

I hereby attest that all data mentioned here are true and correct to the best of my knowledge.

MA. VICTORIA BORBE

Applicant



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