Customer Service Office

GEORGETTA SHEDRICK

**** ****** ****** ************, ** 19142 267-***-**** *****************@*****.*** Highly Motivated Dynamic and Energetic Professional; resourceful and innovative in problem solving with strong prioritization and planning skills; can adapt quickly to a challenge to demonstrate the ability to maximize company goals and objectives.

SKILLS

Excellent verbal and written communications; High level of accuracy and attention to detail.

Professional appearance and cooperative approach; Ability to communicate well with others.

Remarkable ability to understand and carry out simple direction; excellent customer service skills.

Able to maintain a neat, clean and safe work area; willing to assist others.

Friendly and approachable attitude with professionals and guests.

Switchboard operation, bill processing, supply ordering, log keeping. ADDITION SKILLS

COMPUTER PROGRAMS (WORD, EXCEL,POWERPOINT,ADOBE PHOTOSHOP/ACROBAT 6.0/7.0 MICROSOFT OUTLOOK,WINDOWSXP)

MACHINES (HP DESIGN JET 5500, DOCU TECT 6115/DOCU COLOR 12-6060, CANNON IR500-3530/IR 105 OCE TDS 400,BIZ HUB PRO C 500,GBS BINDING, FOLDING, CUTTING,AND LAMINATION, PITNEY BOWES DM1000,DM125 POSTAGE METER)

EXPERIENCE

7/12/2014 TO 7/12/2015 Simpson House Retirement Community Philadelphia, PA HOUSEKEEPER/LAUNDRY AID

Highly skilled in maintain rooms and other interior and outside areas in a presentable fashion.

Able to replenish cleaning supplies and paper products in restrooms and throughout facility.

Provided daily duties such s dusting, vacuum, cleaning rest rooms, and removing trash.

Provided laundry services for entire community, (collected, sorted, washed, Folded and delivered )

Handled personal clothing for residents.

3/7/2011 TO 6/27/2011 Bettinger Staffing Co Philadelphia, Pa MAIL CLERK

Ensured that incoming public inquiries and staff mail is correctly lodged, dated, and sorted.

Assisted in the organization of mailroom procedures.

Operated mail processing equipment.

Adhere to all safety procedures.

3/15/2010 TO 10/18/2010 ACHIEVEability Philadelphia, Pa RECEPITIONIST

Excelled in my role handling a variety of customer service and administrative task and resolving clients’ issues with expediency.

Calmed upset clients and rapidly solved problems and rebuild clients trust.

Maintained confidentiality of organization fiscal and personnel related information.

Updated logs in access as checks/money orders were received. 4/10/2006 TO 12/15/2008 Ikon Office Solutions Philadelphia, Pa SENIOR ONSITE SPECIALIST

Represented IKON to my fullest potential in providing the client with excellent customer service.

Prioritized calls and maintained the communication center resolving issues timely.

Preformed duplicated duties, which included purging and archiving documents.

Assisted in the training of new hires.

Maintained equipment; followed copyright protocol.

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