Management Quality

James M. Heard

*** *. ******* **** **, Petersburg, TN 37144 903-***-**** **********@***.***

Summary of Experiences and Accomplishments

* *****’ experience as a logistics analyst/program analyst supporting the U.S. Government Lower Tier Project office on a three missile programs for the U.S. Government Lower Tier Project Office and its Foreign Military Sales customers

17 years of ISO Quality Management System (QMS) assessment and management experience to include process and product assessments and product/production quality management and improvement, supplier quality management and product sourcing selections

Designed, developed, documented, implemented, monitored, audited, improved and accomplished registration/certification of seven separate ISO QMS across three organizations; Registrations were to four separate QMS standards through the years

Operations registered and managed for quality include one entire U.S. Army Depot of over 4000 personnel, 25 major product lines and 250 secondary product lines rebuilding/producing an average yearly 20,000 major end items (Tanks, trucks, secondary items, missiles, boats)

Developed four separate internal quality audit programs in accordance with ISO 19011 or previous standard

Director for Quality for Red River Army Depot (RRAD) responsible for all process and product quality directing a combined 150 quality assurance and quality control personnel. Responsibilities included:

oQuality assurance and quality control programs

oProduct and process monitoring, measurement, metrics, trends evaluation, and reporting

oImprovements through the use of Lean Manufacturing and Six Sigma tool sets

oProcess, product and QMS internal auditing

oOversight of depot calibration program

oManaged the depot NDT/NDE and special skills programs

oManaged the depot welding certifications and inspection programs

oWorked with depot and independent labs for metallurgical testing and analysis

oDeveloped and managed the depot corrective and preventive action programs

oManaged depot customer satisfaction and communication processes

oDirected and managed directorate Lean/Six Sigma program

Served as ISO Quality Manager for Red River Army Depot from September 2000 until November 2008

Provided QMS consulting services to Letterkenny Army Depot (LEAD) for HAWK and PATRIOT missile activities transferred from RRAD to include LEAD future transition of three aerospace product lines from ISO 9001:2008 to AS 9100 and AS9110 standard as appropriate to product line

Lead Assessor course completed, certification # L-10-4981 by STAT-A-MATRIX Institute

Lean/Six Sigma (LSS) black belt trained (VSE) since 2003

Proficient in the use of Microsoft Office products, Word, Excel, PowerPoint, Visio, Outlook, databases

Employment History

11/2008 – 6/26/2015

CAS, Inc – Wholly Subsidiary of Wyle

New Boston, TX, Huntsville, Al

Program Analyst

Provided program management and logistical analysis support for U.S. Aviation and Missile Command, Lower Tier Project office (LTPO) foreign military sales customers for HAWK, PATROT and PAC3 missile programs from advanced planning through execution. Programs included stockpile reliability, missile recertification, field return repairs and special programs. Coordinated with Letterkenny Army Depot, Theater Readiness Monitoring Directorate to ensure asset tracking, timely program progress and completion. Made recommendations to LTPO for asset management resolving complex missile component selection criteria, i.e. shelf life, frequency comparison, recertification history, availability and program impacts.

Facility Manger, Senior Logistics Analyst, Quality Management Consultant

Department Head/ Facility Manger for Wyle - CAS operations at Red River Army Depot

Facility maintenance oversight, maintenance of classified hardware and material storage, facility asset management, inventory and accountability

Provide quality management system consulting and logistical support planning for U.S. Government HAWK and PATRIOT missile recertification programs for facilities at Red River Army Depot (RRAD) and Letterkenny Army Depot (LEAD)

Designed, developed, assisted in implemented and completion of registration of customer’s Hawk and PATRIOT missile production operations to ISO 9001:2008

Performed complete organizational and production operational gap analysis against required production and quality business models for ISO 9001:2008 registration for new PATRIOT and HAWK missile operations

Developed, documented and implemented an internal audit program for HAWK and PATRIOT missile programs (Note: Previously under Red River Army Depot but transferred to Letterkenny Army Depot IAW BRAC 2005)

Provided consulting support for ISO 9001:2008 Quality Management Systems, ISO 14001:2004 Environmental Management Systems integration at RRAD and LEAD

Performed evaluation, developed QA risk assessments, milestone and impact statements for new processes

Provided logistical performance models for QMS life cycle evolution, risk assessments, cost tradeoffs and manpower estimates for QMS maintenance and suitability

Developed QA/QMS documentation, quality plans and procedures for ISO compliance and provided implementation consulting (i.e. quality manual, document control, internal audit, NCP, corrective and preventive action processes procedures and quality plans for HAWK and PATRIOT missile operations)

Provide consulting and application support for Lean and Six Sigma methodologies to include those encompassed by Shingo Prize

Employment History - Continued

9/2000 to 11/2008

Red River Army Depot

Texarkana, TX

Director for Quality – Red River Army Depot

Director for Quality at Red River Army Depot (RRAD) with quality mission responsibilities including repair, rebuild and modification of Bradley Fighting Vehicle Family, Multiple Launch Rocket System, tactical wheeled vehicles, and recertification of HAWK and PATRIOT air defense missile systems

I was responsible for the development, implementation, administration, management, sustainment and expansion of a comprehensive QMS registered under ISO 9000:2008 and coordination with RRAD Environmental Office for the requirements of ISO 14001:2004 Environmental Management System (EMS) and the Depot Safety office for OHSAS 18001.

Exercised independent initiative and judgment in planning, managing, evaluating, and coordinating the various activities and resources to accomplish the directorate’s missions

Responsible as the depot quality management representative for ISO which included the maintenance of all depot QMS documentation, quality metrics, goals and objectives, monitoring and reporting and performance of management reviews and corrective actions.

Responsibilities required an in-depth knowledge of depot industrial operations, the various strategies for continuous improvement (ISO, Lean/Six Sigma, etc.) and general management techniques and principles. I developed the first QMS/LSS integration plan for depot ISO QMS polices, objectives and goals

Made frequent contact with the RRAD Command group, officials or representatives from economic development organizations, colleges, universities, major private sector contractors, consultants, private industry executives, union officials and depot managers, customers and employees

Designed, developed and implemented multiple comprehensive internal audit programs.

Directed over 150 technical, professional and administrative personnel, three divisions and significant annual budgeted resources of over $9.6 million; programs responsibilities included:

oManaged the depot calibration, NDT, NDE, high reliability soldering, welding certification and other special skills programs

oManaged quality assurance and quality control programs

oInsured product and process monitoring, measurement, internal auditing metrics, trends evaluation, reporting and improvements through my personnel and organizations

oOversight of depot calibration program

oManaged the depot welding certifications and inspection programs

oWorked with depot and independent labs for metallurgical testing and analysis

oDeveloped and managed the depot corrective and preventive action programs

oManaged depot customer satisfaction and communication processes

oWorking with depot managers to establish quality and improvement culture

3/83 – 9/2000

Red River Army Depot

Texarkana, TX

Equipment Specialist, Electronics and Missile

1995 to 2000 – Quality Manager for HAWK and PATRIOT missile programs

From 1983 to 1986 - Electronic Technician, HAWK and PATRIOT Missile testing, modification, repair and recertification to include periodic work in the in house metrology laboratory.

1986 to 1995 - Equipment Specialist responsible for oversight and production quality assurance and control activities for PATRIOT production programs for missile testing, modification, repair and recertification of missile hardware and calibration of specialized test equipment.

Education - Training - Military - Recognitions

EDUCATION:

Bachelors Degree, Applied Arts and Sciences, Business Administration and Management, Texas A&M University, Texarkana, Texas

Associates Degree, Mid Management, Texarkana Community College

High School Graduate – Texas High School, Texarkana, TX,

Licenses/Certificates/Professional Organizations:

ISO 9001:2000 Lead Auditor Course Certification No:L-10-4981 and ISO 9001:2008 upgrade

Member of the Ordnance Order of Samuel Sharpe, United States Ordnance Corps Association and Brotherhood of Gunsmiths, Wheelwrights, and Metalworkers

SPECIALIZED TRAINING:

Root Cause Analysis, Juran Institute

Lean Manufacturing/Six Sigma Black Belt – VSE Corporation

Lead Assessor (Auditor) Training - Stat-A Matrix

Process Based Leadership – Competitive Solutions

Lean Manufacturing – Simpler

PATRIOT Missile and Test Equipment (9 Months Full Time)

Export Compliance and ITAR Compliance

Certified High Reliability Soldering, Instructor Qualified, U.S. Army

Military:

U.S. Navy – Aviation Electronics and Flight Simulators - Honorable Discharge

Recognitions:

The Ordnance Order of Samuel Sharp Award, 28 May 2002

Army Material Command Outstanding Individual Achievement in Value Engineering, 02/13/1995 – $16.1 million savings

Red River Army Depot Outstanding Achievement in Value Engineering, 1994

Memorandum of Appreciation form Secretary of the Army, Togo D. West, Jr. for Exceptional Achievement in Value Engineering - 1995

Department of Defense Value Engineering Achievement Award for Outstanding Army Individual - 1995

References are available on request.

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