Fawn M Blair… ***/***/****

**** ******* **

Camby, In 46113

Nov 2005-Dec 2013

OTB--- Avon, IN

Job Responsibilities

I was in charge of taking care of the quest and their needs. I was responsible for training for waitress, bartenders, and front of the house staff. I help with complaints, problems. I was in charge of the money, paying out cash to customers. I assistant the manager with hiring and firing. Making sure the front of the house and the back of the house was clean at all time. Made sure the staff had all they needed to make sure the quest or either employees where taken care of…. I was responsible for placing the orders for food, alcohol, supplies(cleaning supplies, mops, soaps etc)

Utility Peterbilt

August 10, 2009- September, 2012

Job Responsibilities

Writing up the customer, getting the complaint. Making sure we understand what the complaints is. Writing up a work order. Making sure we get all the information from the customer and who you will need to call. Updating the work order if needed. Call the customer with an estimate when needed. Making sure the estimate matches the work order before you bill it out. Calling the customer when the truck is done. Founding out how they are paying the bill. Putting po’s on the work orders. Filling warranty claims with Cat, Cummins or with Peterbilt. Making sure all the parts got turned in if needed.

Jx Peterbilt

Job Responsibilities

Making sure the calendar every morning is up dated with work orders. Scheduling new work in. Signing out job. Calling the customers in the morning giving up dates. Seeing what has to leave that day. See if we have any parts coming in for the day that need to go on job. Writing up estimates. Calling the customer with the estimate. Writing up work orders. Make sure that we have all the right information for us to write up there truck. Letting customers know what time frame we are looking at. Paying work orders out. Po’s in the system. Emailing customer with estimates or with payment. Do the time sheets

M&K

July 2012-May 2015

Job Responsibilities

Call customers in the morning on updates on their trucks. Pull warranty, file warrant, Help the tech out to see about job, if we can file for warranty or if it will be customer pay. Help the manager with every day task. Make est, answer the phones, emails. Help customers to understand what is going on with their truck and the cost of what it will cost to fix the problem. Bill customers out. Help the sales man out on there trucks. Make sure everyday duty are complete before the end of a shift. I ordered the parts for the trucks . Was responsible for ordering nuts and bolts, tools, so the techs have all the tools they need for the job. I made sure all the orders where complete everyday.

I have 2 years of training with Mack, Volvo. I have several certificates with passing classes.

Thank You