Human Resources Administrative Assistant

PAMELA F. SPRINGER, ** ZECK COURT, STATEN ISLAND, NY 10314

B-718-***-****, C-347-***-****, H-718-***-****, E-Mail: ************@*****.*** EDUCATION

BS Program for Nutrition Sciences Graduated: January, 2013 Kaplan University

Diploma: Executive Secretarial Graduated: June, 1987 The Wood School

EXPERIENCE

The Brooklyn Hospital Center, Brooklyn, NY January 2012 – Present Administrative Coordinator – Reports to: Director of Quality Management & Patient Safety, 4 Core Measure Specialist; and VP, Chief Quality Officer, Chair of Family Medicine

• Manages calendar for Chief Quality Officer and Director, assists with special projects assigned.

• Runs monthly reports from databases, such as Press Ganey and Sentact.

• Data imported into Excel to be distributed to Department Heads and/or into Power Point presentations.

• Prepares Power Point presentations for all internal/external meetings.

• Maintains relationship and contracts with vendors.

• Manages communication between Hospital and Departmental Command Centers during DOH visits.

• Facilitates accurate records presentations/minutes/ attendance of Quality Council Meetings in keeping with The Joint Commission Standards.

• Maintains confidential correspondence and communication within Hospital regarding Root Cause Analysis.

• Coordinates meetings between Quality Management Department, Senior Leadership and Board Members regarding Performance Improvement.

• Manages email correspondence within Hospital and Board Members.

• Works closely with Executive Administrative Assistants for Senior Staff and Clinical Chairs.

• Maintains Sentact System, Press Ganey and AMP as a Top Administrator, keeps system up-to-date by adding and removing employees.

• Assembles finished presentations, distribution of presentations to Board Members.

• Transcribes and prepares minutes for distribution to coordinating groups.

• Retrieve and return charts for Quality Management Department.

• Performs general office work of correspondence, inventory, purchasing, distribution of material, ensuring office equipment is functioning, mail, primary contact person for department. Richmond University Medical Center, Staten Island, NY April 2007 – January 2012 Executive Administrative Assistant –Reported to: Director, Development & Community Relations; 3 Community Relation Specialist; and SVP of Professional Services & Medical Staff Administration

• Assisted with the organization and running of the Volunteers Department, consisting of 100 volunteers.

• Performed interviews/placements, Annual Volunteer Tea Celebration, and Orientation Program

• Processed medical forms and clearances

• Served as chairperson of annual fundraising events.

• Primary contact person for Annual Gala and Golf Outing with Physicians, Employees and Vendors.

• Prepared budget recap for special events, processed invoices.

• Handled high profile patient inquiries from Media, informed Security and Senior Management.

• Scheduled Media interviews with Doctors or employees.

• Performed public information work, transmitting information to the media and/or the public.

• Office supplies; processed invoices and disbursements.

• Maintained relationships with outside vendors/department calendar; maintained time records.

• Prepared monthly invoice accruals for finance department.

• Maintained communications’ contact lists (internal and external) and oversee mailings for special events.

• Handled all incoming calls; directs calls to appropriate areas of the hospital.

• Facilitated Director’s calendar, arranged meetings, reserved rooms, updated contact and mailing lists.

• Scheduled and escorted holiday visits to Medical Center. Pamela Springer, Page 2

• Produced newsletters, programs, designed journal ads, created brochures utilizing PowerPoint for communications projects.

• Served as lead photographer for internal/external events, photos used in hospital newsletter, board reports and archives.

• Maintained and monitored the hospital intranet, website and external communication boards.

• Primary proofreader and contributor to the hospital newsletter/all communications sent throughout the house.

• Interacted with the organization’s Board of Directors, local politicians and local organizations. The Garibaldi-Meucci Museum, Staten Island, NY October 2005 – April 2007 Administrative Assistant - Curator/Director, Chairman, Publicity Coordinator

• Handled intense telephone communications, typed correspondence.

• Greeted visitors and gave tours to large groups; coordinated/processed school programs/historical tours/speakers’ bureau program and video loan program.

• Processed Memberships, New and Renewals.

• Maintained calendar for all programs and events throughout the year.

• Coordinated and processed the Italian Language Classes.

• Processing bills for payment/deposits.

• Typed quarterly report for Commissioners Meeting, and prepared information packets for said meeting.

• Organized bulk mailings to members; kept records on Senior Volunteers for RSVP.

• Ordered supplies, equipment, refreshments for events. Staten Island University Hospital, Staten Island, NY June 1997 - May 2001 Out - Patient Rehabilitation Medicine - Secretary Registrar Oct. 1999 - May 2001 Reported to: Out-Patient Pediatric Rehabilitation Managers, Supervisors and Therapists

• Typed correspondence, student evaluations, telephone communications, and oversaw the daily duties of volunteers

• Pre-Registered and Financial Screened Pediatric Patients.

• Maintained Discharge Progress Reports and calendar appointments daily.

• Recorded and transcribed Neuropsychology reports.

• Coordinated scheduling for Pediatric Programs

• Maintained Petty Cash for Pediatric Therapists, Medical Records, and Workers Compensation file requests Human Resources/Employee Relations - Human Resources Assistant June 1997 - Oct. 1999

• Greeted prospective employees/Intense telephone communications/Set-up applicants for interviews

• Typed New Hire letters, filing, copying, faxing/Verified previous employment, including references, suspension and termination letters; recorded grievances and workplace violence.

• Handled projects for Director of Human Resources

• Recorded Disciplinary Actions, Various Payroll Deductions

• Verified employment

Gerri G. Temporary Agency, Staten Island, NY March 1997 - June 1997 Client - Staten Island University Hospital - Human Resources - HR Assistant

• Handled intense telephone communications, Greeted prospective employees, Assisted employees in Benefits, Wage & Salary and Employee Relations, Inputted Evaluations on IBAX daily, and Inputted years of experience for Registered Nurses, Employment verifications, Relief coverage for Secretary of Senior Vice President OFFICE SKILLS AND SOFTWARE

Typing: 60 wpm

Software: Microsoft Windows 2010, Excel, PowerPoint, Outlook, Publisher, Press Ganey, Sentact, AMP (Joint Commission) REFERENCES

Available upon request

Contact this candidate