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Active Directory Technical Support

Location:
Texas
Posted:
July 13, 2015

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Resume:

Shahid BABER

SUGAR LAND, TX *****

acqps3@r.postjobfree.com

832-***-****

OBJECTIVE

A talented and skilled Information Technology professional experienced in Administration and Systems Technical Support, seeking an adjunct Systems/Network/Desktop Support position

Snapshot:

• Comprehensive understanding of multi-platform concepts pertaining to LAN, WAN, IT communications, and networking administration

• Proficient in diagnosing technical problems (Windows, Linux, & Citrix Platforms) and rendering effective technical support

• An effective communicator with exceptional management skills with the ability to relate to people at any level of business and management

EXPERIENCE

RAE Capital, Houston, TX www.rae.com

Systems Analyst II March 2014 – Present

Administer, optimize and support corporate-wide systems and network infrastructure supporting hundreds of internal and external users. Serving as Jr. System Administrator (administering server OS, SQL, Exchange, Active Directory, Group Policy, DHCP, IP Phone administration, etc.). Provide hands-on or remote support for diverse issues encompassing email, Internet, network issues HW/SW, and VPN connectivity. Plan and execute all helpdesk operations, provide 2nd and 3rd tier support for entire user community. Build and manage productive relationships with 3rd party vendors and service providers.

Selected Achievements & Projects:

Took lead role in numerous projects; aggressively met 3 migration projects (Data/Voice) milestones while managing strict time constraints and minimizing user downtime.

Investigated and resolved key performance issues, initiating process and system improvements to increase system stability and staff productivity.

NTT- Data (Forethought Financial), Houston, TX www.nttdata.com

IT Consultant II October 2012 – March 2014

Administration of Windows 2003, 2008, & Linux. Create & Manage Active Directory & Exchange accounts. Configuration of HTML and XML files for user portals in the SharePoint environment. Build, configure and, deploy Windows 7 using imaging (WDS). Handle patch updates for both Windows and Linux systems. Administer all local and remote server backups with Veritas Backup Exec. Troubleshoot LAN/WAN connectivity issues and configures static and dynamic IP addresses. Deploy and support VLAN, SSL VPN and Cisco wireless (Wi-Fi) Agent. Manage and setup Blackberry, iPhone and other smart phone devices.

Schlumberger, Rosharon, TX www.slb.com

Information Technology Specialist II January 2012 – October 2012

Perform Active Directory Tasks: Administration of user/computer accounts using AD & Group Policy. Build, configure and, deploy Windows 7 using imaging (USMT). Use SCCM to deploy images & applications. Configure and deploy SDE (Encryption) on workstations. Support Virtual Private Network (VPN) connections through Remote Access Server (RAS) Secure ID. Maintain key application set-up details including application options, users, and security. Troubleshoot error messages and/or workflow issues. Scan network hosts for any malware and virus infection using McAfee's EPO (ePolicy Orchestrator) Agent. Setup and configure mobile devices including Android, iPhone, and Blackberry with Blackberry Enterprise Server.

ExxonMobil Corp., Houston, TX www.exxonmobil.com

Technical Support Analyst II October 2009 – December 2011

Primary technical contact for critical Tier II issues for Hardware/Software infrastructure. Manage & configure Active Directory, OU’s, Security Groups, Shared directories, and Users personal directories. Assist in troubleshooting problems related to OS issues, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Manage Internal SharePoint System. Deploy images using MDT tools. Manage Primavera support with Oracle. Configure VPN connections between the home office and off-shore sites. Ensure proper compliance reporting and follow-up via GIL. Maintain asset and software inventory processes and procedures.

Migration Project: Support pre/post migration issues and fixes related to Windows XP to Windows 7. Deploy updates, service packs and hot fixes using SCCM/USMT/SMS, Windows Update, and Group Policies. Automate application monitoring tools and providing technical expertise for application upgrades. Maintain: Data integrity, virus prevention, file management for LAN, file system security (encryption) and, permissions issues for the Windows 7 environment.

British Consulate General, San Francisco, CA, www.britainusa.com/sf

Systems Administrator November 2001 – October 2009

Manage Exchange 5.5 & SQL 6.5 servers. Provide tier II support. Create users and groups in Active Directory. Install IIS6 and SQL 2005 on application servers to provide services for proprietary OS- Firecrest. Implement and manage disaster recovery plans. Encrypt/decrypt files using PGP key and transfer files to clients using the FTP utility. Administer on-site system backups and data restore. Manage and support Siemens PBX phone system and ADT security server. Assist with critical system outages, software upgrades, and capacity planning. Coordinate with business executives, software experts, help desk, and data source teams in a 24x6 availability environment.

ACCOMPLISHMENTS

• Managed multi-domain Active Directory forest including users, groups, and GPO’s.

• Successfully captured data for eDiscovery (Litigation) team.

• Built and configured VPN tunnels between offshore sites and implemented Remote Access.

• Led project of KVM switch rollout with dual modes.

• Logged & tracked notes, resolutions, and tasks in Remedy/Connect-Wise ticketing systems.

• Facilitated in conversion from file shares to SharePoint services on SBS.

• Upgraded 3 Windows NT domain controllers to Windows 2000 with Active Directory

• Implemented NT Network with Exchange, IIS, Proxy and, T1 connection.

• Integral team player accomplished Email & Database (Contacts5.1) migration project on track.

• Set up and supported network printers, centralized WinNT 4.0 print server and CUPS server.

EDUCATION &CERTIFICATION

Houston Community College, Houston, TX

Microsoft Certified Systems Administrator (MCSA)

Houston Community College, Houston, TX

Network Essentials (Network+)

AVCO Engineering, Hayward, CA.

Microsoft Certified Professional (MCP )

AVCO Engineering, Hayward, CA.

A+ Complete Certified Hardware Engineer (A+ Certification)

Contra Costa College, CA

Technical Skills:

Servers /Clients:

• Windows 2000, 2003, 2007, 2010

• MAC OSX

• Red Hat Linux

• DNS Server

• SCCM/SMS Servers

• Anti- Spam Server

• BES (Blackberry Enterprise Server)

• Nortel VPN server

• IIS server

• Exchange Server 2000, 2003, 2008

• Small Business Server 2000, 2003, 2008

• VMware Workstation

Local and Wide Area Networking:

• Cat-5/6 UTP Wiring, ATM, T1, 56K and ISDN WAN circuitry

• IP and IPX; Sub-netting and routing; Bay/Nortel/Cisco router configuration

• Network traffic analysis and troubleshooting

• Firewalls/ VPN devices: Cisco PIX, Sonic wall, Watch guard, Checkpoint, Hot brick, Juniper and Linksys

• Switches, Routers, & Access Points by Cisco

Oil & Gas/Finance Applications:

• Petrel

• Petra

• ProE

• Well View

• RigView

• ArcGIS

• AutoCAD/MathCAD

• Primavera

• MFG Pro

• Oracle

• Crystal Reports

• Ingenium

• Salesforce

Telecommunications:

• VOIP and Hosted VOIP installation and maintenance

• T1 and ISDN-PRI digital telephony and Centrex lines

• Data/ Telephone wiring, installation, and troubleshooting

Handheld Devices Support:

• iPhone, Treo, Blackberry, Windows Mobile device support

• BES (Blackberry Enterprise Server)

• IntelliSync & ActiveSync

Other Skills:

• Remedy/ Mash-ups

• ITIL Qualified

• Security Clearance approved – worked for British Consulate for 5+years

Administration of Justice (Associate of Arts)



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