Sandhya Nair

D-***,Sai Plaza,Sector **-A,Plot No 16,Panvel - 410206

Mob: +91-992******* / 865-***-**** ; Email: acqpov@r.postjobfree.com

Seeking position with Banking / Financial Consultancy industry in…

(Operations Customer Service Audit)

A highly motivated Finance professional with over 14 years of extensive experience. Seeking to contribute in the Financial Services industry utilizing strong multi-tasking and team handling ability. Outstanding product and finance knowledge; excellent analytical, data management and strategic planning skills.

AREAS OF EXPERTISE

•Retail Banking Operations

•Administration & Data Management

•Customer Service/ Retention Management

•Project / People Management

PROFESSIONAL EXPERIENCE

(I) July 2012 June 2015 : ICICI BANK LTD

Designation : Deputy Branch Manager

Key performance areas included :

•Is the focal point to assist the bank clients, ensuring that they receive the maximum services the bank can offer and are satisfied with services of bank now and in the future.

•Motivated and encouraged junior staff in their work to keep the branch running effectively.

•Hired, trained and supervised all bank staff and helped them understand their work and quality standards to be attained.

•Established policies and regulations for banking staff and also informed the staff about any possible changes or new policies.

Customer Service:

•Maintained a cordial relationship with the bank customer as he is the first point of contact in case of any disputes or misconception regarding bank services.

•Addressed and handled complaints and grievances of new and existing customers regarding banking facilities

(II) March 2011 to July 2012 : INDUSIND BANK LTD

Designation : Deputy Manager - Operations

Key performance areas included :

•Administered cash/ clearing and back-office activities.

•Processing of Inward and Outward Clearing

•Handled documentation process for record maintenance.

•Oversaw H.R.D activities at the branch level.

•Responsible for Audit rectifications

•Preparing and forwarding MIS Reports to Zonal Office/ Circle Office.

•Devised and implemented market strategies of liability products for corporate and individual customers.

•Handled various customers service desk effectively resulting in 100% error and complaint

•free transactions.

•Organizing customers meet with Financial Advisors for providing the appropriate information on latest market trends and assisting them in making the right decisions.

•Offering superior personalized banking service to clients.

(III) Oct 2009 till February 2011 : Macro Consultants

Designation : Admin Manager

Key performance areas included :

•Carrying out day-to-day banking activities of the Organization.

•Maintaining books of accounts.

•Assisting the management for preparing corporate presentations.

(IV) Sept 2006 to 4th Sep 2009 : AXIS BANK LTD

Designation : Executive - Operations

Key performance areas included :

•Administered cash/ clearing and back-office activities.

•Processing of Inward and Outward Clearing

•Handled documentation process for record maintenance.

•Oversaw H.R.D activities at the branch level.

•Accountable for the duties pertaining to ATM Officer.

•Responsible for Audit rectifications

•Preparing and forwarding MIS Reports to Zonal Office/ Circle Office.

•Devised and implemented market strategies of liability products for corporate and

•individual customers.

(V) Mar 2005 to Aug 2006 : ABN AMRO Capital

Enterprises Services Ltd

Designation : Customer Support Officer

Key performance areas included :

•Attending queries related to banking accounts and other products

•Maintaining MIS report of same for daily and monthly submission.

(V) Jun 2002 till 27th Mar 2005 : Sri Narayana Guru Co-Op Bank

Ltd

Designation : Customer Support Officer

Key performance areas included :

•Opened and processed all types of Loan Accounts.

•Administered cash/ clearing and back-office activities.

•Processing of Inward and Outward Clearing

•Attending customer queries related to banking accounts.

(VI) With Janakalyan Sahakari Bank Ltd. on a temporary basis for 8 mths till May-02

•Handled clerical work; assisted in the workings of Vashi branch

(VII) Worked as a Junior Database Administrator in Strategic Data Search Pvt. Ltd (a

pharmaceutical market research company) till Sep 2001.

PROFESSIONAL TRAININGS ATTENDED

Induction program Training -I

Organized by Axis Bank Ltd. at IBA Training Hall, Maker Tower, Mumbai

General Banking/ CC/ OD/ Negotiable Instruments/ Banking Regulations and Income Tax

Training conducted by Mr. K.J. Paul at IBA Training Hall, Maker Tower, Mumbai

Effective Customer Service Training

Organized by William Mercer at UTI Institute of Capital markets, Mumbai

Customer Service & Client Acquisitions Training

For Operations Executive held at Lonavala

Induction program Training -II

Organized by Indusind Bank Ltd. At Corporate Office, Andheri,Mumbai

Fraud Prevention And Control Program

Training conducted by the Fraud Control and Prevention department of Indusind Bank Ltd.

At corporate office,Andheri,Mumbai

Branch Leadership Program of ICICI Bank which was held for 25 days

Managing People Performance – Training by the Corporate Office

EDUCATIONAL QUALIFICATIONS

•Passed B.Com from Bombay University (Second class) April 99.

•Passed Government Diploma in Co-operation and Accountancy (GDCA) in May 02 (first attempt).

•Masters Diploma in Computer Software (MDCS)

•DIPLOMA IN ADVANCED SOFTWARE TECHNOLOGY (DAST)

PERSONAL PARTICULARS

Date of Birth:08th June 1979

Fluent in English, Hindi, Marathi and Malayalam

Proficient in Finacle Software and MS Office

References and supporting documents available on request

I have a total banking experience of 14 years and i am fully acquainted with all types of Banking operations. Independently opened all types of accounts, Clearing Inward and Outward, Operating of loan accounts, Processing of Advance Proposals, Operating cash counters, Handling demat department and conversant with normal Banking Procedures. I am willing to work hard and always thrive to achieve the results. My objective is to be successful and sincere in all aspects of life.

Thanking you.

Regards,

sd/-

[SANDHYA.R.NAIR]

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