Customer Service Data Entry

Virginia Kathleen Gardner Conway, AR 870-***-****

*****.*.*******@*****.***

Education: Bachelor of Arts in Journalism, 2004-2009

The University of Mississippi, Oxford, Mississippi

Skills: Microsoft Office Suite; 65 WPM Typing; Proofreading; Receptionist; Public Speaking; Record Keeping; Research; Copier/Fax/Printer/Scanner; Computer; Sorting Mail; Transcription; Accuracy; Multi-line Phones; Attention to Detail; Appointment Setting; Bookkeeping; Business Correspondence; Exceptional Phone Skills; Clerical; Client Relations; Correspondence; Customer Service; Document Management; Editing; Filing; Greetings Clients/Employees/Visitors; Inventory; Maintaining Records; Office Administration; Oral Communication; Written Communication; Order Processing; Word Processing; Writing; Data Entry

Work Experience: Birch Tree Communities- Mental Health Paraprofessional

2014.

Work directly with clients in a mental health recovery facility.

Responsible for understanding client treatment plans; effective delivery and document prescribed interventions.

Partnering with our clients to assist them in becoming progressively less dependent on staff in their recovery process

Crews and Associates- Account Information Services

2012- 2013

Current project involves conversion of hard copy account files into a digital filing system.

Heavy volume project as account files date back more than 20 years.

After digital conversion, files are identified, indexed, and stored within our highly detailed database.

After initial mass conversion, we will continue to update files as well as manage incoming information in regards to accounts and records.

Office Team- Administrative Professional

2011- 2012

Responsible for completing assignments in the areas of administrative services, writing, proofreading, data entry, and human resource assistance.

Work with clients from many fields including accounting firms, medical offices, and professional businesses.

Specific interests in the areas of medicine, pharmaceuticals, writing and editing, and legal services.

Previous Assignments:

Tax Assembly with BKD, LLP. Little Rock, AR (Temp)

Data Entry Specialist with WesTower Communications. Little Rock, AR (Temp)

Dan F. Stowers, Architecture, p.a.; Office Administration, Little Rock, AR (Temp)

Walgreens; Pharmacy Technician, Conway, AR,

2009- 2011.

Responsible for maintaining a high quality of customer service;

maintaining patient confidentiality;

Daily handling of doctor and patient phone calls.

Direct patient interaction, cash handling, computer data entry, preliminary verification of final product, and inventory.

Licenses: Pharmacy Technician 2009-Present.

Health Insurance Producer 2011- 2013.

Life and Casualty Producer 2011-2013.

Mental Health Paraprofessional 2014-Present.

Community Involvement: Sigma Alpha Iota- Honorary Music Sorority

Recording Secretary Spring 2005- Spring 2007

Responsible for recording minutes of meetings and events; recorded member attendance at events and meetings; contributed to discussions and decisions of the Executive Board.

Vice President- Fall 2007-Spring 2008

Responsible for recruitment including planning of recruitment events and dates; promoted Sigma Alpha Iota to possible future members and non-members; ensured members in training followed the education curriculum and met all required qualifications; maintained current membership data; presided over meetings and events in the President’s absence.

Faulkner County Relay For Life Writer

Prepared written articles for local publication

Prepared other media including flyers and PR materials.

Website: http://www.linkedin.com/pub/virginia-gardner/15/235/674

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