Customer Service Representative

Arthur Hamilton

**** * **** *** #***

Phoenix AZ, 85051

Phone: 602-***-****

****************@*****.***

Objective: To obtain a position that will permit me to use the skills I have, develop others, and allow me to promote into other areas of the company .

Experience:

24 Hour Fitness

Member Service Representative 12/09 to Present

Obtained leads from within the community using company provided tools/programs. Consistently achieve and exceeded personal sales goals. Generated leads/new business internally through member promotions, referrals and the distribution of guest passes.

Contacted leads generated via the phone.

Guided potential members through the club and described the facility, equipment, services, and amenities. Provided excellent customer service to potential, new and existing members. Followed up with members that have enrolled to ensure we are exceeding expectations. Greeted all incoming members and guests and ensure all check in procedures were followed. Answered all incoming inquiries and obtained the appropriate information to direct, transferred calls/guests. Handled member service issues including: Personal Training, guest, Lost and Found items, new membership cards, setting up members with cardless check-in, changing addresses, and questions regarding billings and payments.

Promoted and sold merchandise.

Performed general cleaning duties to include hourly locker room checks. Moore Automotive

Cashier/ Customer Service Rep 07/07 to 08/09

Assisted in meeting and greeting all clients and visitors, answer a high volume of incoming phone calls on a multi-line system, prepare packages for shipment, and ordered supplies. Received cash, checks, and completed credit-card transactions from customers and employees. Endorsed checks, and listed and totaled cash and checks to prepare bank deposit slips. Assisted subordinates and supervisors in identify ing and resolving problems. Responded to written and telephone requests for automotive quotes and parts. Handled inbound and outbound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through the appropriate channels.

Consistently met and exceeded customer service goals. Maintained employee health records and employee personnel file system. Answered routine inquiries on employment verifications, benefits, and job openings in line with written company policy .

Supported management with duties such as collating, mailing, typing, photocopy ing, filing, tracking, and faxing when needed.

Skills:

Proficient in Windows, MS Word, Outlook, Internet Explorer Education:

General Education Degree

References available upon request

ARTHUR HAMILTON

CUSTOMER SERVICE REPRESENTATIVE

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