Customer Service Sales
Resume:
Vermilion, Ohio *****
********@********.***
TED R. BROWN
SALES REP/MANAGER
Accomplished inside sales representative with a broad range of experience including business ownership and a track record in leadership and management seeking sales, customer service or management position.
SKILLS & ABILITIES
*Strategic planning
*Process management
*Policy development
*Leadership
*27 years of experience in Caterpillar parts and service sales
*Experienced small business owner with up to 25 employees (six years)
*Excellent interpersonal and customer service skills
*Well organized, motivated, self-starter
*Proficient in the use of Microsoft Office Suite, Quicken and TA software
*Skilled at charting and technical analysis of stocks and derivatives
EDUCATION
Bachelor of Science in Human Resources Management
EXCELSIOR COLLEGE, ALBANY NEW YORK
1986
GPA: 3.46
EXPERIENCE
Technical Inside Sales Representative (August, 1975 – June, 2001)
Walker Machinery Company (Caterpillar Dealer) – Beckley, WV
Responsibilities
-Performed all duties associated with Cat parts and service sales
-Served retail and commercial customers
-Assisted IT Dept. with network servers at local branch
-Service Dept. dispatching and scheduling
-Tracked equipment inventory at branch store for Sales Dept.
-Utilization of Cat dealer CRM and ERP systems
-Hydraulic shop service coordinator
-Exchange components coordinator for branch
-Remanufactured parts coordinator
-Re-ordered and maintained non-Caterpillar inventory for several years
-Caterpillar hose fabricator
-Shipping and receiving
Accomplishments
-Cross-trained to do different jobs which resulted in faster service to customers and quicker revenue turnover
-Saved company money by being very efficient - did this job for several years with only occasional assistance from other personnel
Skills Used
-Leadership
-Management
-Microsoft Office proficiency
-Interpersonal and customer service skills
Parts Department Manager (March, 2002 – October, 2002)
Blanchard Machinery Company (Caterpillar Dealer) – Summerville, SC
Responsibilities
-Supervised nine employees
-Made operational decisions based on financial statements for the branch
-Reported to the General Parts Manager at dealership headquarters
Accomplishments
-Streamlined parts counter and warehouse processes to achieve increased profitability
-Created the position of parts coordinator to better facilitate paper flow
-Implemented procedures to speed the processing of warranty claims
-Made good overall progress in improving procedures and in coaching employees
Skills Used
-Leadership
-Management
-Microsoft Office proficiency
-Interpersonal and customer service skills
President/Owner/Manager (November, 2002 – January, 2009)
A Step Ahead, Inc. - Beckley, WV
Responsibilities
-Provided case management services for children ages 0-3 with developmental delays.
-Experience in all aspects of small business management and operation
-Staff hiring, training, team building and supervision (25 employees)
-Budgeting, data collection, business taxes, Worker's Comp, payroll and insurance
-Worked with children ages 0 to three to ensure all developmental milestones were met.
-Coordinated promotional activities and events
-Coordinated services such as Occupational, Speech/Language, and Physical Therapies
-Coordinated other service providers such as Developmental Specialists, Nutritionists, and Nurses
-Transitioned children at age three into special needs programs such as Head Start, Even Start, and Preschool
Accomplishments
-Became the largest service coordination agency for the Birth to Three program in the state of West Virginia
Skills Used
-Well organized self-starter
-Proficiency in the use of Microsoft Office Suite
-Policy development
-Strategic and tactical planning
-Leadership and team building
Underground Miner (May, 2008 – April, 2011)
Cliffs Natural Resources (Pinnacle Mining) - Pineville, WV
Responsibilities
-Roof Bolter, Shuttle Car, Scoop, Man-trips, Motor
-Belt moves & power moves
-Belt maintenance and roof safety
-Prep Plant Utility work
-Supervised general labor crew
Accomplishments
-Cross-trained for several job duties
-Became a foreman after only one year of experience
Skills Used
-Leadership
-Management
-Interpersonal skills
-Organization
Underground Miner (April, 2011 – January, 2013)
Metinvest (Affinity Mining) - Sophia, WV
Responsibilities
-Scoop, Roof Bolter, Motor, Man-trips
Accomplishments
-Crew Leader
Skills Used
-Leadership
-Interpersonal skills
-Organization
New Car Sales Consultant (March, 2013 – September, 2013)
John Howerton Honda - Beckley, WV
Responsibilities
-Prospected for new customers
-Assisted car buyers with the selection of their new car
-Processed credit applications
-Demonstrated vehicles to customers
-Presented sales contracts to customers and discussed with them
-Closed sales
-Delivered vehicles to customers
Accomplishments
-Sold ten to twelve cars per month
Skills Used
-Interpersonal skills
-Organization
President/Owner (Futures Trader) (January, 2013 – Present)
Red Creek, Ltd. - Vermilion, OH
Responsibilities
-Charting
-Technical Analysis
-Market Profile Analysis
-Intraday Futures Trading
Accomplishments
-Trading better than break-even - better than 95% of those who attempt this profession
Skills Used
-Small business experience
-Well organized self-starter
-Proficiency in the use of Microsoft Office Suite and Technical Analysis software
-Skills at charting and technical analysis of stocks and derivatives (futures)
-Strategic and tactical planning
PROFESSIONAL TRAINING
Interpersonal Skills Classes
CAT School (Peoria, Il.)
Customer Satisfaction Skills
Machinery and Truck Engines Warranty Seminar
Barber Greene Pavers Parts School
Atlas Copco Secoroc Parts Training
CAT Parts Pro
Certified welder
Fundamentals of Electrical Systems
Fundamentals of Mobile Hydraulics
Fundamentals of Diesel Engines
Donaldson Aftermarket Products
Microsoft Excel
Microsoft Access
Coaching Skills Seminar
EMT-M Training
Underground Miner’s Certification
Certification – Sampling of coal mine dust
Joe Verde Auto Sales Training
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