Customer Service Representative

Yvy Vasquez

***** ***** ****** ***** **** TX ****4

Email: ***********@*****.***

Phone: 954-***-****

Objective : To obtain a position within a company with room for growth and opportunity to enhance experience .

EDUCATION

5/2012- Present Broward College- Davie, Florida

6/2007 Hollywood Hills High School /Miami Job Corps Hollywood, Florida High School Diploma

PROFESSIONAL EXPERIENCE

Post Haste Pharmacy, Florida

Customer Service Representative/Pharmacist Assistant:

• Maintained the ability to understand pharmaceutical terminology and drug interactions, to address multiple information to patients as well as customers .

• Communicate via inbound, telephone calls and emails with consumers.

• Document and update records in required systems.

• Provided feedback to management concerning possible problems or areas of improvement.

• Accurately take down inventory for both doctors as well as store .

• general office duties, such as answering phones, replying to emails, as well as taking ordered needed .

East Cost Slots City, Florida

Customer Service Representative

• Dealt directly with customers either by telephone, electronically or inbound

• Obtained and evaluated all relevant information to handle inquiries and complaints

• Processed orders, forms, applications and requests

• Keep records of customer interactions and transactions, record details of inquiries, comments and complaints, record details of actions taken

• Record all in coming and outgoing items

Dr. Gady Abramson Chiropractic Office City, Florida

Receptionist :

• Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests

• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

• Interview patients to obtain medical information and measure their vital signs, weight, and height.

• Record patients' medical history, vital statistics, or information such as test results in medical records

• Explain treatment procedures, medications, diets, or physicians' instructions to patients

• Schedule appointments for patients

• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms

SKILLS

Bilingual in Spanish ability to read and communicate well with others

Knowledge in Microsoft programs : word, excel, PowerPoint

Testing in : muscle test, R.O.M (range of motion ) and E.K.G ( electrocardiogram ), development of X-rays

Therapy & treatments : mechanical traction, trigger point, ultrasound, auto sound,paraffin, and inferential electro therapy.

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