Customer Service Electrical Engineering

Yevgen Tkachuk

** ***** ****** *********, ** ****6 Cell: 718-***-**** *************@*****.***

Electrical Engineering Graduate

Education

THE COLLEGE OF NEW JERSEY, Ewing, NJ

Bachelor of Science in Electrical Engineering (BSEE), 5/2015

Related Experience

P3 INTERNATIONAL CORPORATION, New York, NY 6/2014 to 9/2014

Privately owned manufacturer of technology-based, solutions-oriented consumer products that are easy to use and ahead of their time, including solar energy products and user-friendly power meters.

Intern Engineer

Collaboration: Worked closely with senior engineers in evaluating products and production processes in considering changes/improvements that might increase quality, productivity, compliance, and profitability.

Product Design: Consulted with customers in determining product needs. Assisted in the design, construction, and analysis of product enhancements and their producibility. Personally worked on solar-powered lights.

Internet: Set up and monitored company server and information, including email, firewall, and phone systems.

Troubleshooting: Ensured reliability and consistency of electrical systems, products, components, and applications by designing and performing research.

Production Support: Participated in the electrical and mechanical design of new machinery with custom user interfaces and customized controls. Maximized the production process by recommending improvements to new and existing equipment.

Testing: Maintained product quality by designing electrical testing methods, testing finished products, and analyzing system capabilities.

Employment

COMMUNICAR, Queens, NY 6/2010 to Present

One of the oldest and most-respected providers of ground transportation services in the Tristate area with a fleet consisting of 200+ late-model Lincoln Town Cars, select luxury sedans, and luxury SUVs.

Dispatcher/Customer Service

Relationship Building: Confer with customers and supervise personnel in promptly and professionally addressing and resolving questions, problems, and requests for service.

Quality Control: Improve efficiency by monitoring personnel locations to coordinate service and determine the best schedules. Analyze logistics using GPS tracking system to optimize routing and response times.

Technology: Assist in installing, upgrading, and maintaining new equipment and software applications.

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