Manager Engineer

Summary

Recent master’s graduate in information system with 8 years of international and unique experience in multicultural environments. Very patient, calm, Detail oriented and having the ability to talk technical language to non-technical people, and also Having worked as a technical support for an international company and as a regional IT manager (3 countries) for the German Roche diagnostics laboratory, looking for a position with customer facing. Speaking 3 main languages: English, French, and Arabic will help a lot in the communication and work with a lot of countries all over the world.

Education

Master of Science in Information Systems, Kennesaw state university, Atlanta, GA. January 2013 – December 2014

GPA: 3.91/4.0

BS + 1 computer science and information systems, INI, Algiers, Algeria September 1997 – October 2002

GPA: 3.09/4.0

Work Experience

Regional IT Manager: Roche Diagnostics Laboratory June 2008 – September 2010

IT Manager in charge of 3 countries : Algeria, Tunisia, and Morroco

Overall planning, organizing, and execution of all day-to-day aspects of IT operations

Procurement and management of IT resources

Managed the annual IT budget for the 3 countries.

Responsible for the application and adoption of Roche IT standards

Maintenance and SLA for all Maghreb IT resources.

Deployed a multi-country corporate email and collaboration solution.

Developed office backend training material for a 3-country-wide user base.

implemented the training of 3-country-wide employees on all IT software and hardware used in their daily job.

In charge of a help desk operation.

Support Engineer: RTI – Algeria January 2006 – June 2008

Hardware and software support for HP PC and server offerings.

Installation, configuration and support of Microsoft Windows Server 2003 solutions.

Installation, configuration, support and customer training of anti-virus solutions.

Installation, configuration and support of Blackberry solutions.

Provided support for an OpenERP installation at CMT Constantine - Algeria.

Systems Engineer: NAFTAL - Algeria January 2003 – December 2005

Design and implementation of a web-based application to manage bidding quotes for the GPL branch.

Network administration: user accounts, backups, user authentication, email system and anti-virus updates under Windows 2003.

Installation, administration and support of an electronic clocking system for the GPL branch, including headquarters and national branches.

Network configuration and setup of user workstations.

Maintenance and support of the computer inventory for the GPL branch.

Installation, configuration and support of Microsoft Windows Server 2003 solutions.

Software Engineer: GIGA Media – Algeria November 2002 – January2003

Document management system development

Internship: Sonatrach – Algeria September 2001 – October 2002

Develpment and implementation of an information system for cash-flow management of SONATRACH

Skills

Certifications: Microsoft 70-290 (MCP): Administration and maintenance of a Windows Server 2003 environment, HP-APS.

Software : active directory, IIS, Ms Office suite, Ms Visio, Ms Project, McAfee antivirus solution, HP smartstart

Databases: relational databases, SQL

Languages: English, French, and Arabic

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