Customer Service Manager

AMIE M. BUCKLEY

**** *. *** **** *** Palestine, IN. 46163 C: 913-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Served as the primary point of contact for both in-house and external phone and client queries, who goes above and beyond the basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality focused and committed to approaching administrative tasks with tenacity while working well under pressure.

Proficient in Word, Excel, and Publisher.

Professional phone etiquette and pleasant demeanor.

Excellent communication skills, articulate, and well spoken.

Database management and social media knowledge.

Customer service oriented. Excellent planner, coordinator, and team builder. WORK HISTORY

Operations/Business Manager, H2O, INC. – Fortville, IN 01/2015 to 07/2015

Office Manager, Marketing/New Clients, Scheduling of all clients and services. Executive Assistant, Geist Montessori Academy – McCordsville, IN 10/2010 to 07/2014

Director of Student Services, Enrollment, Attendance, Charter Lottery, Organized Meetings, Fundraising, State and Local Reporting, Advanced School Safety Training Specialist, Director of Building Safety.

Managed office supplies, vendors, organization and upkeep while adhering to a fixed office budget.

Screened all visitors, directed guests and routed deliveries.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Typed, distributed, and enforced employee policies.

Maintained a clean reception area, including lounge and associated areas. Restaurant Manager, Johnny’s – Overland Park, KS 01/2003 to 07/2010 Tanner’s - 10/1996 to 01/2003

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or menu changes.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Went above and beyond to guarantee each costumer received exceptional food and service.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Created fun team building activities to engage staff in up-selling to meet revenue targets. Receptionist, WIBC Radio – Indianapolis, IN 09/1994 to 08/1996

Answered and quickly redirected up to 400 calls per day.

Ordered and maintained office supplies and contest prizes.

Directed guests and routed deliveries and courier services.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIP’s, vendors, and radio guests.

Maintained conference room schedule.

EDUCATION: New Palestine High School – New Palestine, IN Ball State University – Muncie, IN

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