Customer Service Active Directory
Resume:
SACHA S. BOBST
Brighton, CO 80603
303-***-**** Cell
*******@***.***
OBJECTIVE
Apply my experience, education, and initiative to enhance system and personal performance.
PROFESSIONAL PROFILE
A proactive, resourceful, and detail-oriented professional with over 19 years of solid experience in Computer Network Systems. Possesses the ability to analyze problems and implement effective solutions, achieve success in any employee related endeavor and maintain a healthy and consistently enjoyable work environment.
PROFESSIONAL EXPERIENCE
Senior Systems Administrator - City and County of Denver (Denver, CO) (August 2012 – Present)
Windows Systems Administrator Managing Active Directory and Microsoft Exchange 2010
Manage Group Policy
Developed Policies and Procedures by writing 60 Standard Operating Procedures for Technologies department in 2014
VMWare 5.5 and 5.0 platforms
Senior Systems Administrator – General Dynamics (December 2003 – August 2012) (Multiple Locations)
Windows Systems Administrator for GDIT supporting the PIVI Program
Built, Manage, and Maintain Active Directory, Group Policy, DNS Migrated File Print Clusters from Windows Server 2003 to Widows Server 2008 R2
Manage WSUS on Windows Servers ensuring they have most up to date Microsoft Updates
Performs System Administration duties on Linux and Windows systems supporting multiple applications and Oracle and SQL databases
Worked at the National Air and Space Intelligence Center (NASIC) supporting the Windows Server Team
Support over 2800 users across multiple classified networks
Build, Manage, and Maintain Multiple Dell Servers in a Windows 2003 and 2008 Active Directory Forest Environment
Manage networks services such as DNS, DHCP, File and Print Services, Exchange 2003, Domain Controllers, and Group Policy
Constantly works to improve my methods for interacting with and working with the customer. I use my ITIL training to prepare documentation to ensure reliability of repeatable processes
Coordinated and prioritized all system configurations to ensure successful AOC Weapons System Training evolutions
Configured and administered over 350 clients and servers while supporting 6 different exercise evolutions held at the Nellis CAOC in fiscal year 2005
Ensure all systems and software are within regulations and standards of the AOC Weapons System Baseline Configuration TBMCS 1.1.1 and TBMCS 1.1.3
Installed and configured entire TBMCS 1.1.3 server and client suite for AOC integration
Responsible for consulting with AOC Intelligence Planning Department to provide SME with technical advice on Weapons System software
Attend Configuration Management meetings prior to event exercises to provide system configuration reports and advise upon necessary changes
Managed, designed, and maintained Windows 2000/2003 AD and Exchange environment for AOC networks
Responsible for daily maintenance of TBMCS 1.1.1 and TBMCS 1.1.3 suite of software and peripherals
Systems Engineer-General Dynamics (Baghdad, Iraq Dec 03-Mar 05)
Responsible for providing customer support for over 1500 users including account creation, account management, and troubleshooting. Customers included national intelligence agencies (NIMA, CIA, FBI, NSA)
Responsible for installation, configuration, and maintaining of more than 25 Windows 2000/2003 servers covering 9 different networks. These networks included NIPRNET, SIPRNET, JWICS, Coalition SIPR, and Stone Ghost networks utilizing roaming profiles. Supported user training, evaluation and installation of software applications, and served as technical interface to other organizations
Implemented File, Print, Symantec Anti-Virus, SQL, and Oracle services to provide network wide resource sharing, virus protection, remote management, and network interactive collaboration conferencing
Administered Active Directory and Group Policies for a forest covering 3 sites on multiple networks, Microsoft Exchange 2000 on 5 different networks, backups and restores on 7 networks using Tape Libraries (ADIC systems/LTO) utilizing NTBackup and VERITAS backup software
Hardware and software maintenance of over 500 Microsoft Windows 2000 Workstations at various locations, including initial software imaging using PowerCast imaging software and Windows batch/cmd scripting
Lead Administrator for proprietary software and Oracle database that had a workflow process including scanning, auditing documents, uploading documents to servers, and then FTP to a national database for retrieval. Frequently had to do database queries using SQL to research information
Ensured the integrity of Department of Defense networks operated and maintained in accordance with Iraqi Survey Group security policies and practices outlined in the Information Assurance Plan
Provide assistance to system administrators as needed to install new as well as troubleshoot and repair existing network cabling. Install, configure, and maintain various audio/visual devices as required
Provided communications across a MAN (Metropolitan Area Network) upgrading communications infrastructure with multi-strand fiber.
Maintained an average network downtime of less than 1% over 9 separate networks.
Designed and implemented office installation of wiring and systems fulfilling the requirements and desires of local staff within the constraints of available resources.
Managed, designed, and maintained Windows 2000/2003 AD environment for multiple networks utilizing roaming profiles
Network Installer-PC Help Services July 02-Nov 03
Implemented Migration of 1,000 users from Exchange 5.5 to Exchange 2000 as well as GroupWise to Exchange 2000. Implemented Active Directory and Exchange 2000 at over 80 FBI locations.
Provided technical leadership for a group of employees by managing duty operations required for project installation. Supervises subordinate installation technicians.
Assist installers and Resident Agency installation project
Managed antiquated equipment inventory and audit functions, secure information recovery and recycle efforts for the customer. Provide magnetic and hard copy ensuring 100% accountability and protection of sensitive data.
Coordinate migration from Novell servers on token ring to WIN 2000 servers on Ethernet. Responsible for customer education and satisfaction during migration.
Reengineer network installation to interface with existing equipment and facilities when needed. Provide information to the customer on progress of installation and provide training when needed. Provide documentation for installation necessary for security accreditation actions.
Maintain aggressive installation schedule coordinated with the customer's technician availability and mission requirements.
Computer Network Specialist, Air National Guard Mar 00-Present
Member of the 140 CF, Colorado Air National Guard - Buckley AFB, CO
Participated in multiple Operational Readiness Inspections and assisted in Staff Assistant Visits
Deployed to Incirlik AB, Turkey in support of the current wars providing communication support Mar-Apr 2010
Built 2008 R2 Print Server at 2 different units
Deployed to Scott Air Force Base, Illinois for Operation Iraqi Freedom Mar-Apr 03
Created, closed, and helped fix over 500 customer requests utilizing Remedy Action Request System (ARS) to help ensure the integrity and continue operations of the Scott AFB and the Air Force’s Air Mobility Command network.
Trained Help Desk Administrators on how to use Active Directory
Developed briefings and documentation for co-workers and briefed situational awareness to leaders. Also reported discrepancies and recommended correction action.
Created a continuity of Help Desk tasks and Operations that are used heavily by Help Desk Personnel
Configured Cisco Routers utilizing BGP, EGP, and IGRP
Information Assurance/Vulnerability Assessment and Firewalls
Briefed troops on personnel programs, procedures, and benefits
Operations Resource Management, United States Air Force Jun 95-Mar 00
Basic entry level Computer Networking
Trouble-shooted printers and network outages
Heavily used Microsoft Office Applications including: Word, Excel, Access, and PowerPoint
Inputted and audited training data into Oracle Database on a daily basis with 100% accuracy
Produced weekly SORTS reports of operational status of 365 squadron personnel to evaluate and monitor unit effectiveness
Customer service and a high level of ethics was a daily occurrence. Proficiency meeting deadlines for reports
Deployed to multiple locations and am familiar with mobilization concepts and instructions
EDUCATION & CERTICATIONS
MCSE Server 2012 (Oct 2014) MCITP Ent. Administrator (Mar 2009)
Microsoft Exchange 2013 Training
NCO Academy
ITIL V3 (Information Technology Infrastructure Library) Aug 2008
Security+ May 2008
COMPTIA Network+, Server+, and A+ certifications. Aug-Sep 2003
Associate in Applied Science degree in Information Management. Community College of the Air Force (CCAF), August 03
Airman Leadership School
Associate in Applied Science degree in Computer Network Engineering. Spokane Community College, June 02
Air Force Technical School for Computer Systems Operations. Oct 2000-Jan 2001
ADDITIONAL RECOGNITIONS
Top Secret Clearance with SSBI Feb 2014
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