Sales Customer Service
Resume:
Vida L. Duhl
Hendersonville, TN 37075
http://www.linkedin.com/pub/vida-duhl/12/655/2b8
615-***-**** ****.****@*******.***
SUMMARY OF QUALIFICATIONS
Business Professional with documented success of leadership, marketing, sales support and providing executive level support throughout the breadth of highly successful organizations. Expertise includes combining innovative solutions, planning techniques and efficient communication aimed at ensuring strategic objectives are met and exceeded. Strong team player that enjoys multi-tasking and works well in demanding environments while providing superior customer service, organization and attention to detail. Experience with multiple computer programs and data bases: MS Office Suite, Salesforce.com database, ACT database, MS CRM Database, Visio, SharePoint, PeopleSoft, AMEX Travel, QuickBooks, etc.
PROFESSIONAL EXPERIENCE
consulting 2013 - 2015
Office Manager, Executive Assistant, Accounts Payables/Receivables in QuickBooks, Scheduling, Payroll, Customer Service, Convention Planning/Execution/Exhibit International, National, & Regional Conventions.
Kroll, Inc., an Altegrity Company, (Formerly MMC), Nashville, TN 2009 – 2012
Executive Assistant to SVP of Sales, VP of Marketing, VP of Operations
Delivered high-level administrative support to the Executive team, Supported up to 20 Associates, including the Sales, Marketing, and Operations Departments and CEO/COO/CFO as needed.
Named new Division of Kroll after winning the global contest voted on by peers worldwide.
Negotiated Vendor Contracts for Sales and Marketing tools that enhanced productivity and decreased costs.
Developed specific presentations and reports for Executive, Sales and Finance meetings that outlined company results and action plans for company growth.
Organized motivational sales meetings, training seminars, and special events that promoted team building, a high level of enthusiasm, and a competitive spirit among the sales team that improved revenue significantly in a few short months.
Recruiting, Interviews, Managed and processed client and vendor contracts timely and delivered other client requests.
Processed confidential HR paperwork, PTO forms, and maintained the departmental calendar efficiently and within deadlines.
Created sales reporting tools that saved valuable time and improved tracking and results.
Assisted with HR initiatives for employees and new hires in the Nashville Office for NYC Corp.
TransCend Healthcare, Nashville, TN 2007 – 2008
Marketing Director
Directed marketing communications and development of marketing materials and promotional campaigns that demonstrated product value, functionality, programs / pricing, company background, and effective sales methodologies
Managed multiple marketing initiatives including scheduling and managing national and regional conferences and seminars that effectively increased company revenue.
Created all collateral material, promotional materials and managed marketing deliverables for clients from the ground up. Supervised all advertising initiatives, press releases, white papers, marketing campaigns, as well as website design and updates.
Eliminated outside vendor for sales calls and established in-house call team, which saved the company $100K annually and improved time constraints.
Initiated, implemented, and managed comprehensive sales database that increased efficiency of reporting, defined prospects, expedited new and current prospect communication, established timelines, and improved accountability and revenue results.
Created lead generation and lead nurturing programs to support sales team and provided reports that established results.
Vida L. Duhl Page Two
(-Cont'd) PROFESSIONAL EXPERIENCE
Perot Systems healthcare, Nashville, TN and Dallas, TX 2000 – 2007
Marketing Manager
Supported Executives as needed and 2 Sales Groups, and Associates including Marketing and Sales Support Team and Sales Executives.
Created and executed sales motivation and incentive program which increased revenue $86K within 5 months improving the division drastically, and it also built a positive competitive spirit among employees.
Assisted with Preparing and managing $800K marketing budget, which supported sales / marketing initiatives and increased revenue.
Successfully planned, managed and executed marketing events with creative ideas, speakers, seminars, roundtable sessions, and panel discussions that improved company branding and increased contract results.
Assisted in Managing and executing, while exhibiting at National, Regional and local conferences using innovative ideas that improved the branding and value of the company in the marketplace.
Maintained communication with management to ensure marketing activities aligned with business goals, lead generation and ROI.
Created and prepared executive presentations and assisted in planning annual company meetings and training sessions that improved employee morale and created a fun place to work, which unified the company for stronger profitability.
Prepared and processed timely contracts, RFPs, RFIs and presentations for clients.
Hired, trained, coached, supervised and evaluated administrative support staff for sales and marketing while reducing downtime and improved training and operations for improved sales results and increased revenue.
HMR, Inc., Hendersonville, TN 1996 – 2000
Healthcare Management Resources led the industry by assisting hospitals and health systems by managing business offices while increasing receivables and decreasing ATB.
Executive Assistant
Delivered high-level administrative support to executive team and provided customer service to internal and external clients. Facilitated employee records and prepared new hire packets.
Organized the flow of accounts receivables and accounts payables which improved tracking for Accounting Department.
Created a method of vendor tracking and informational resources for clients and vendors.
Established an informational portal for proposals, contracts and assessments.
Directed Committee that bridged employee and employer relations that improved company functions and results.
Assisted with HR initiatives for employees and new hires.
EDUCATION
Jackson High School, Jackson, Ohio – Business/Secretarial Courses
Certificates, Computer and Management Courses, Vol State Community College and MTSU
CE courses, seminars and other continued education training classes to further develop Management, Organizational, and Communication Skills, New Horizons Career Center
PROFESSIONAL MEMBERSHIPS / CIVIC ORGANIZATIONS
Healthcare Financial Management Association (HFMA), Member, 7 years
Tennessee Chapter of HFMA, Member, 7 years
Hendersonville Citizens Police Academy Association, Member, 8 years and former Vice President
Beautiful Hendersonville Board, Vice President, 3 years
HolidayFest Board of Sumner County, Board Member, 3 years
Long Hollow Baptist Church, Member, 15 years
Contact this candidate