Customer Service Medical
Resume:
Toni Stafford
**** ******* ********** **** *****
Professional Profile
Certified Health Unit Coordinator
Medical Surgical inpatient experience
GI Transplant inpatient experience
Medical Terminology
Proficient Knowledge of MS Word, Excel & Power Point
In-depth knowledge of HIPAA standards
Customer Services
Administrator experience
File Clerk
Data Entry
Epic program
Professional Experience
Cincinnati Children’s Hospital Medical Center, Cincinnati Ohio 45332
From 2000/2015
City Hall Administrator from 1998/ 2000
Health Unit Coordinator
Achievements:
Diversity Awareness group
HUC Blitz Proctor
HUC PI Committee revised policy
Chair of Pride Committee plan parties for the Unit
Promoted from Receptions 2000/ 2015 to Health Unit Coordinator
Phone operator
Customer Service
Responsibilities:
Responds to multi-line telephone two hundred calls daily and nurse call system alarms
Route incoming mail to facility and Residents
Prepare out- going mail for office personnel
Maintain office equipment such as copy machine and fax machine
Coordinate ordering of office supplies
Assisting patient /families with non-clinical information as requested
Uphold chart maintenance and proper chart order
Operate and maintain unit information systems epic Hill rom white board with patient information
Coordinates admissions. Discharges and transfers with the clinical team and processes admissions/short stay paper work
Computer hygiene/maintenance, requesting service for malfunctioning equipment and problem solving issues
Enters and reviews patient data on information systems to ensure accuracy of discharges/transfers
Scheduling meeting
Toni Stafford -513-***-**** - acqpcm@r.postjobfree.com
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Physical order transcription
Incorporates Family-Centered Care into daily practices
Follow CCHMC C.A.R.E.S. standards
Maintained locked unit, including monitoring cameras, silent alarms, and notifying security when assistance needed
Uphold chart maintenance and proper chart order
Education
Cincinnati State Community College
Administrator
2010-2013
References
References are available upon request.
Contact this candidate