Manager Customer Service

Logistics Manager

Accomplished manager with extensive background in supply chain management and distribution facilities with high-volume pace. Experienced in all areas of transportation, logistics and distribution, including shipping, receiving, invoicing, inventory control, returns and loss prevention for multiple distribution centers ranging from 180,000 to 350,000 square feet. Equally strong in managing transportation fleets, including those with more than 1,000 vehicles. Consistently recognized for driving dramatic improvement in fill rates, on-time delivery rates and productivity. Areas of strength include:

Multi-unit Operations & Logistics Transportation Management Supply Chain Management Quality Analysis & Quality Control Conflict Resolution Risk Management Proficient in Microsoft Suite Bilingual English/German

PROFESSIONAL EXPERIENCE

Future Plans Manager 2013 - 2015

United States Army, Fort Lee, VA

Implementing an Organizational Inspection Program for the company, this integrates all sections to prepare external inspections, resulting in better efficiency of the staff.

Capture and incorporate all training and inspections into the section’s operational plans.

Determine the effects of regulatory limitations on projects.

Advise planning officials on project feasibility, cost-effectiveness, regulatory conformance, or possible alternatives.

Design, promote, or administer government plans or policies affecting transportation.

Operations Manager 2010 - 2013

United States Army, Livingston, AL

Prepared, published and supervised all operation orders, movement orders and standard operating procedures.

Coordinated all personnel professional development and resource requests.

Planned and executed three annual missions moving in excess of 50 personnel and equipment worth over $500,000 for each event.

Performed physical security for section inspections for 5 companies, resulting in 100% pass rate.

Supervised and assisted in the conflict movement of 5 units.

Transportation Manager 2008 - 2010

United States Army, Little Rock, AR

Planned, committed and monitored the status of the use of motor assets for over 661 shipments.

Forecast transportation requirements and prepared the movement plans up to 96 hours in advance.

Supervised and maintained in-transit visibility of equipment and supplies valued at over $5 million.

Planned and coordinated pre-conflict training for computer tracking and mission management computer systems for the operations section prior to deployment.

Facilitated the movement of 300 personnel and $3.5 million of equipment.

Supervised the delivery of 661 shipments of water, gasoline and diesel fuel.

Assistant Training Manager 2006 - 2008

United States Army, Little Rock, AR

Scheduled, coordinated, managed and synchronized current and future annual training missions for 134 subordinate sections.

Revitalized and reestablished the section’s armored driver’s training program, thereby increasing the readiness rate of personnel by 25%.

Managed millions of rounds of ammunition using the Total Ammunition Management System (TAMIS), ensuring fullest utilization and accountability.

Monitored management and execution of an operating budget in excess of $9 million.

Oversaw the section’s participation in training exercises, conflict training, and Combat Training Center rotations.

Mobility Manager 2004 - 2006

United States Army, Boise, ID

Developed operation orders, fragmentary orders, performed troop leading procedures, submitted reports and other information to headquarters.

Developed and managed a convoy marshalling area.

Developed and wrote the Standard Operating Procedures for the Convoy Marshalling Yard.

Section chief in Movement Control Team Managed ground and air movements in Al Anbar province deployed in Iraq.

Managed the Air cargo yard, supervised four personnel and shipments worth over $5 million in and out of the facility.

Liaison for the Army and the Marine Corps to maximize inbound and out bound movement in a conflict area.

WORK HISTORY

Truck Driver, Puget Sound Freight Lines, Seattle, WA 2003 - 2004

Truck Driver, Gordon Trucking Co. Pacific, WA 2001 - 2003

Customer Service Representative, Amazon, Seattle, WA 1999 - 2001

Asst. Transportation Manager, Alaskan Native Industries, Seattle, WA 1994 - 1999

EDUCATION

Pacific Lutheran University, Tacoma, WA

Bachelors in Business Administration 1993

Bachelors in German 1993

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