Customer Service Engineer

EDUCATION

Bachelor of Science in Industrial Engineering

University of Texas at Arlington, Arlington, TX 8/2011 to 5/2014

GPA: 3.216

Associate of Science

Tarrant County College, Arlington, 1/2011 to 7/2013

GPA: 3.57

SKILLS AND ATTRIBUTE

Multilingual in Hindi, Nepali and English

Versatile, flexible, and willingness to work

Strategic and Tactical Planning

Strong interpersonal skills

Detailed oriented

Business fundamentals: quality, cost

Six sigma/lean manufacturing

Visio-Flowcharting

AutoCAD

Microsoft Office (Word, Excel,PP)

Time study/Motion study analysis

Microsoft Windows

VMware

Citrix

EXPERIENCE

Systems Engineer (Contract Position) 1/2015 to 5/2015 Network Solutions, Herndon Virginia

Ran secure shell scripts to perform migration from Windows server 2003 to Windows server 2012

Did a data copy and made sure that IIS is setup properly on the new platform

Did troubleshooting on any copy issues and site issues that may occur

Managed AD Users, Groups, and Profile

Monitored storage in the new platform and added space when needed

Ran scripts to update SSL certificate

Quality Intern 4/2013 to 12/2013

A E Petsche, Arlington Texas

Produced reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.

Participated in the development quality reporting.

Reviewed statistical studies, regulatory standards and trends to stay abreast of issues in the field of quality control.

Identified critical points in the quality process and specify procedures to be used at these points.

Assigned preventative actions.

HONORS/ AWARDS

●Phi Theta Kappa Honor Society

●Member of the Dean’s list - Tarrant County College 2011

●Awarded outstanding student scholarship - Tarrant County College 2011

●Awarded for outstanding customer service - Academy sports and Outdoors

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