Quality Assurance Project

ANITA JONES

.Plano, TX *****

**********@*****.***

972-***-**** (h) 214-***-**** (m)

PROFILE

Results oriented Information Technology professional with proven success in managing and implementing critical projects for large and mid-sized corporations. Over 20 years experience in software development, testing, and quality assurance in a wide variety of environments. Areas of expertise include:

Creation and execution of testing strategies and QA processes

Defect documentation

Project Management

Requirements gathering

Writing and executing test cases from detailed technical specifications

Cross-functional team management (including off-shore vendors)

Risk identification and issue resolution

Written and oral communication

Methodology development

Training (facilitation and documentation)

Technical Proficiency

Operating systems: Windows NT 4.0, Win 95/98/2000 XP, UNIX, MVS/OS, Windows XP Professional

Hardware: IBM, SUN, HP, Compaq, Dell, Cisco, AS400

Languages: COBOL, JCL, SQL, TSO, Visual Basic, Oracle, CL, TOAD

General Computer Skills: MS Office Products (Word, Excell, Access, PowerPoint), Lotus Notes

Other Tools: ALM, eHP Quality Center 10.0/Test Director, SAP, eRoom, Text Editor, REDIVIEW, Query, Management, IXPLUS Telecommunication Billing System, CMMI, SharePoint, XML, FTP, FileZilla, File Editor, MQLOADER, HVRT, DOORS 9.3, ClearQuest, ClearView, iCART, REMEDY, RALLY, Planview, Replicon, Field Glass

PROFESSIONAL EXPERIENCE

Randstad, LLC – Frisco, TX – United Health Care (contractor)

Quality Assurance Analyst October 2014 – April 2015

Participant in UHC implementation of the first public web-based heath wellness application – guroo.com.

Participant in application analysis, test strategy development, test case creation, test execution, defect tracking and reporting using Agile test methodology.

Participant in daily SCRUM meetings and provided updates using Rally project tracker for reporting of assigned tasks road blocks and completions.

Presented demos of application user stories availability in software promotion to test environments.

Review and validate QA test estimates based upon project scope, complexity and testability.

Provide on-boarding support for new team members to the project for Sharepoint QA support documentation (defect screenshots, wireframes, build notes, daily execution reports, process procedures and defect templates).

Participant in execution of SMOKE Testing, Regression Testing and End-to-End Testing for code promotion for testing environments – (Development, TEST, STAGE, PRODUCTION).

Participant in the Production Implementation shake out testing – guroo.com.

Ensure Quality Assurance processes and standards are executed throughout the QA life cycle.

Provided Knowledge Transfer training for the off-shore support resources that consist of defects back-log review, detail documentation of application process flows and development of SMOKE test plan in ALM to ensure check-point of functionality for future releases.

Convergenz, LLC – Dallas, TX – Fannie Mae (contractor)

Quality Assurance Analyst III March 2013 – October 2014

Ensure Quality Assurance processes and standards are executed throughout the QA life cycle.

Participant in application analysis, test strategy development, test case creation, test execution, defect tracking and reporting.

Review and validate QA test estimates based upon project scope, complexity and testability.

Develop QA Test Planning, Preparation and Execution phase of UAT testing for Credit Loss Management (CLM) system AMN and DARTS (Delinquent Assets Reporting and Tracking System) processing application for assigned projects releases.

Provide reports for business management approval of planned execution test case and execution results for audit documentation.

Generated test planning and execution of UAT scenarios for AMN the web based application interface to CLM systems for external customers to report loan data to DART.

Generated test planning and execution of UAT scenarios for DARTS used to track all delinquent loans that have missed at least one scheduled payment.

Provided regression test execution and training of End Users for test verification.

SME for DART FTP Processing and Bulk Load Processing.

Participant in execution of Regression Testing for each release and production implementation shake out testing.

Galmont Consulting – Irving, TX – Blue Cross Blue Shield (contractor)

Senior Quality Assurance Analyst November 2011 – January 2013

Ensure Quality Assurance processes and standards are executed throughout the QA life cycle.

Review and validate QA test estimates based upon project scope, complexity and testability.

Execution of GUI Premier Pricing automation test cases and provided manual testing for FAIL results.

Coordinate the adding of regression test case for automation execution between Premier Pricing team and Automation team.

Provided daily status reports for management review of assignment progress of issues and defects.

Co-ordinate team building activities within the organization in support of a diversity work group.

Develop QA Test Planning, Preparation and Execution phase of System Test and UAT testing for Premier Pricing claim processing application for assigned project.

Provide reports for management of Un-Executed test case prior to System Testing phase and Executed test cases for assigned project using Quality Center Dashboard Reporting.

Conducted peer reviews of project assignment to ensure business requirements were covered in System testing phase.

Developed procedures for DRG Annual Load, CPT Annual Load of procedure and diagnosis codes, Automation Execution Procedure for Premier Pricing Training Manual.

Technisource Consulting – Frisco, TX – United Health Care (contractor)

Senior Quality Assurance Analyst – Team Lead June 2010 – November 2011

Review and validate QA test estimates based upon project scope, complexity and testability.

Manage off-shore resources ensuring that software development projects are delivered on time and with the highest level of quality in efforts to get it done right the first time.

Ensure Quality Assurance processes and standards are executed throughout the QA life cycle.

Provide leadership and coordinate with Release Management to ensure proper allocation and scheduling of resources for sequence releases.

Co-ordinate team building activities within the organization in support of a diversity work group.

Develop QA Test Planning, Preparation and Execution phases of Smoke, System Test, UAT and Stage testing for a web based application.

Verify backend database updates using SQL and Oracle databases using TOAD.

Ability to work effectively individually, as well as in a small to medium team environment.

Ensured all necessary signoffs were achieved and adhered to test plan.

Review testing requirements to develop and execute scripts for positive and negative test scenarios, conduct baseline testing and generate reports.

Analyze application, system, and security errors for the escalation of issues to the developers and verifies fixes.

Co-ordinate the scheduling of System Downtime testing to ensure the proper handling of messages.

Conduct peer review of test cases to ensure functional requirement are covered for the documented business designs specifications.

Simulated the testing of integrated Health Assessment using XML test harness for system testing.

Simulated the processing of external file to update health information and the re-cycling of rejected records.

AVISION Limo Services, Richardson, TX

October 2009 - February 2010

Contractor – Quality Assurance Test Analyst

Provided manual user acceptance testing of web-base customer information and reservation system for limo services geared for NBA All Star event

Provided research and problem resolutions for previous domain names to access the newly redesigned website

Coordinated with local area high school class officers and students to promote limo services for 2010 Prom transportation packages

Provided distribution of promotional business card to Arlington hotels for guest requesting shuttle transportation to Cowboy Stadium for area events

Obtained Dallas Driver Vendor permit as authorized driver for AVISION Services

Electronic Data Systems, Plano, TX

January 1999 - July 2008

Senior Business Analyst, Global Testing Organization (8/05 – 7/08)

Led user acceptance testing for client portal redesign reducing application launch timing by 5 weeks

Developed integrated testing plans and test schedules, as well as drafted test procedures to validate system functionality

Identified software/hardware failures using practiced failure analysis methodology, and developed preventative processes and corrective actions that meet established validation protocols

Implemented and configured test environments and automated testing tools

Served as liaison between technical team and application vendor

Managed defect reporting through Test Director allowing management to track issues identified in integration and system testing for newly designed webpage

Led project post analysis and crafted process documentation to be leveraged in future implementations

Senior Information Analyst (1/99 – 8/05)

Design, coded, unit tested and implemented various system enhancements for fortune 500 organizations, including AT&T - New York Local and IFM GAP Repetitive Debtors for Wireless and WorldNet Services outstanding balances tracking and Worldcom/MCI - IXPLUS Customer Services Telcom Billing System.

Analyzed user requirements, procedures and issues to automate processing and improve system functionality

Managed client billing system enhancements, platforms

Developer for CS functional area, which includes making updates using AS400 COBOL, SQL, Query Management and Control Language (CL).

Rockwell International/Alcatel Network Systems, Richardson, TX

October 1987 - December 1998

Senior Systems Analyst

Implemented software enhancements for account payable applications enabling payment authorization and verification to eliminate bank fraud (estimated savings over $1M)

Designed and executed enhanced check processing modules to include post script formatting, allowing on-site printing of vender checks for daily distribution.

Developed training plan, including manuals and quick reference guide, for on-line report viewing system that allows customers to access reports for review and printing

Texas Instruments, Dallas, TX

March 1982 - October 1987

Programmer Analyst

Maintained software to track IMS transaction availability and performance throughout the worldwide organization

Responsible for 24 x 7 production support coverage of systems used to provide competitive bidding of products in the semiconductor industry

EDUCATION

B.S. in Computer Science, Southern University, Baton Rouge, Louisiana.

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