Customer Service Office

NAJIMA WOOD

**** **** **** ******, *** Angeles, CA 90018 ● 323-***-****-cell ● **********@*****.***

PROFESSIONAL SUMMARY

Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner.

Fast Learner

Good Listener

Speaks Clearly

Respectful

Adaptability and ability to work under pressure which brings about good communication & customer service skills.

TRAINING

CALEDONIAN One-On-One Training, Commerce, CA 90040

oComputer Office Skills and Customer Service: Customer Service Training 101

oMicrosoft 2013: Microsoft Word, PowerPoint, Excel, Microsoft Windows 8

WORK HISTORY

UNITED STATES POSTAL SERVICE

“City Letter Carrier” October 1995 to Present

Duties: Prepare mail for delivery. Deliver mail, picking up outgoing mail, also registering, certifying and insuring parcels and letters. Use portable electronic scanner as instructed. Answer concerns and complaints the customers may have pertaining to the mail and the post office services.

“Detail Assignment Voice Activation Worker /City Primary” January 2004 – April 2006

Duties: Through computer and headset verbally sorted and directed mail where to go by city, states or zip code. Also hand sorted mail by city, state and or zip code.

“Station Safety Captain” January 1998 – May 2000

Duties: Checked areas and equipment for safety and instructed personnel on these matters; Gave safety talks every week and recorded attendance as required; Kept records of safety compliances and violations; Invited guest speakers, i.e., Fire Department and Police Department; Kept detailed and organized records for the Post Office and the State of California (OSHA); Help train new employees in the area of safety.

“Casual Letter Carrier and Mail Handler” March 1994 – October 1995

Prepare mail for delivery. Deliver mail, picking up outgoing mail, also registering, certifying and insuring parcels and letters. Use portable electronic scanner as instructed. Answer concerns and complaints the customer may have pertaining to the mail and the post office services. Loaded and unloaded the trucks with packages and magazines to and from conveyor belts. Repackage parcels that were torn or open during shipment. Load and wrap pallets and APC's cages with parcels, magazines and other shipments.

LOCK HAVEN CHRISTIAN LIGHTHOUSE SCHOOL

3947 West 104th Street, Inglewood, CA 90303

“Teacher’s Aide” September 1989 – March 1994

Duties: Successfully improved student classroom participation through role-playing exercises. Implemented reading and writing workshops to increase student literacy and support school reading programs. Consistently received positive teacher evaluations from parents and students. Met with parents to resolve conflicts and educational issues.

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