Kelli A. Bristow

Phone: 321-***-**** E-mail: acqp5x@r.postjobfree.com

Jacksonville, Florida

Career Objective

Experienced management and leadership professional specializing in customer relations, member retention, problem solving and creativity, seeking an entry level position within the communications field.

Professional Skills

Leadership, Growth, Public Speaking, Morale Building, Ambition, Communication

Experience

Present Massage Envy Spa Jacksonville, FL

Position: Member Concierge

Maintain customer retention at two spa locations

Responsible for over 5,000 members

Assisting clients to help utilize their membership needs

Coordinate and manage requests for special arrangements to the clients

Solely responsible for planning and coordinating Member Appreciation Day quarterly

Participate in weekly conference and manager meetings with updated information

Build team morale through employee incentive programs

Respond promptly with accurate and thorough information according to the individual client need

Follow through with client issues and resolve with solutions in a professional and timely matter

Ensure clients receive the highest quality of service at all times

2014-2015 Operation New Uniform Jacksonville, FL

Position: Program Coordinator

Point of contact for all members of the Volunteer Corps

Assisting in planning special events such as the Meet & Greet Mixer

Coordinate, monitor and/or supervise the activities of assigned volunteers

Be a representative of the organization at veteran events such as the Web.com Military Job Fair

Monitor social media activities and provide information for upcoming events on websites such as Facebook

Assist in the development of short and long term plans

Assist with the development of public relations and communication strategies

Follow through with any other assignments given by the Executive Director

2012- 2014 Massage Envy Spa Jacksonville, FL

Position: Junior Spa Administrator

Solely responsible for in clinic inventory and training all new hires

Relied upon for troubleshooting any client and membership issues to ensure that each client is receiving the best service possible

Participated in weekly manager meetings

Assisted in improving the clinic’s overall sales revenue

Implemented sales incentives for therapists and estheticians based on their upselling of enhancements and products

Responsible for securely opening and closing of the Spa

Kelli A. Bristow

Phone: 321-***-**** E-mail: acqp5x@r.postjobfree.com

Jacksonville, Florida

Recognition

Professional: Recognized by present and past members of upper management regarding positive feedback from current clients for my natural ability to communicate effectively, represent the company professionally and present our service in a respectful manner. Results from my effective communication skills that in turn produced results, were recognized at a quarterly staff meeting.

Education: Commended by a locally owned company for demonstrating excellence on a team marketing project which resulted in our work being a finalist in the rebranding of the company. Acknowledged by the Campaign Director for my effectiveness of implementing exceptional team work for the groups in which I managed as the Account Executive for our senior capstone project.

Community Involvement

Present Dreams Come True, Habitat for Humanity and Relay for Life Jacksonville, FL

Actively participate in each program annually

Raise awareness by involving Massage Envy Spa employees

Responsible for collecting donations and effectively reaching our goal

2012 – 2013 Jacksonville Giants ABA Basketball Team Jacksonville, FL

Position: Communications Intern

Researched marketing tactics to local businesses and public schools within the targeted audience to develop community relations

Hands-on strategies to promote future games by distributing tickets to increase attendance

Scheduled the team to appear at local elementary and middle schools to promote the importance of excelling in academics

Education

2015 Watson School of Realty Pre-Licensing Course Jacksonville, FL

2011 – 2013 University of North Florida Jacksonville, FL

Bachelors of Science

Communications major with focus on Public Relations

2005 – 2009 Florida Community College at Jacksonville Jacksonville, FL

Associates of Arts

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