Service Technician

KEITH BOYD

*** ******* ****** ***-*** Brooklyn, NY 11205

Phone: (718) 687 - 2207

Email: evelynboy33 @ yahoo.com

EDUCATION:

ASA- College for Excellence, Brooklyn, NY

Associate of Occupational Studies Degree in Network Administration and Security

SKILLS&QUALIFICATIONS:

Knowledge of Windows 9Xs/2000/XP/Vista/Windows 7/Server 2008, UNIX, LINUX, CISCO

WORK EXPERIENCE:

T-MOBILE

Construction Manager (T-Mobile Modernization Project)

New York - New Jersey areas October 2012 – 08/31/2014

Manage three (3) teams of seven civil techs.

Assign sites and assignments to each team to ensure work proficiency.

Manage & scheduled the work hours for each team.

Conduct site walk-through.

Oversee civil tech and their assigned responsibilities to assure customer satisfaction.

Ensure civil techs complete all work assignments on time.

Create project tracker in Excel for all sites assigned to company.

Provided necessary support to customers and civil tech teams while in the field.

Ensured daily construction activities are commenced without delay.

Use of CAM TOOL daily.

Use of Site Handler Tool.

Daily use of LDOAPPS.

Review close out packages to ensure quality of work.

Ensure customers work orders are processed in a timely manner.

Review and Approve punch list corrections.

WOODHULL MEDICAL CENTER, Brooklyn, New York

Operations Support December 2008 – May 2011

Installed personal computer

Installed of operated system and other client application program such as Rumba 2000, Microsoft Office 2003 & XP Suite, GroupWise, MISYS.

Troubleshoot and resolved both hardware and software problems.

Reset account password for Novell and Woodhull domain users.

Configured and physically setup new Windows XP workstations,printers, scanner and other devices

Provided desktop support for users by resolving computer, printer, software and other computer related issues. Close trouble tickets as soon as possible.

Computer issues are resolved either by replacing hardware or reimaging. Printer issues are resolved by clearing paper jams or restarting the print servers.

Resolved virus issues that exist by updating computers with the latest virus definitions and Microsoft security patches.

Provided network support by resolving network connectivity issues. Network cables are checked as well as the network card. Network lines might be issues, therefore have to go to interstitial to check out the connection from patch panel to the switch.

Maintained and managed wireless medication carts.

Setup computers for presentation or training with projectors and network connectivity when needed.

Maintained security access to all systems.

Maintained and performed backup for all computer systems.

Monitored and print VPS, Siemens unity and HHC reports.

Monitored CPR printer queue and interface, Siemens interface, and computer room activities.

Provide service desk support.

WOODHULL MEDICAL CENTER, Brooklyn, New York

Service Desk Support November 2007 – December 2008

Answered all services calls for NBHN via phone.

Troubleshoot both hardware and software user problems.

Provided first level support.

Recorded all helpdesk related calls into NBHN helpdesk software Help Master Pro.

Reset all Windows, GroupWise, MISYS, E-Commerce passwords.

HUDSON GLOBAL RESOURCES MGMT

Contracted to Switch and Data (NY Facility)

Site Technician June 2007 – September 2007

Tested fiber, DS3, and T1 circuits

Terminated cabling, implement fiber, DS3, T1 and Ethernet cross connects, and install POTS lines for customer adds and new installs

Responsible for resolving any Call Center, service affecting tickets. Troubleshooting the circuit’s pathway from the provider’s demark to the customer’s equipment, along with troubleshooting any equipment in between (Cisco routers, muxes, hubs, etc)

Installed muxes, hubs, RJ48x panels, DSX panels, patch panels, DSUs, etc to act as testing points and interconnections for the customer

Installed and troubleshoot servers for customer upgrades

Responsible for providing support to the customer through every step of their stay at the facility; from the set up of their cage, cabinets and equipment in their allocated spaces, to the maintenance of their equipment post integration

Tek Systems, Melville, NY

Contracted for T-Mobile Testing/UMTS Project/CSU Upgrade – NY Market

Field Technician December 2006 - May 2007

Extended UMTS ckts from the LEC’s demark to the Ericsson UMTS equipment, then test these ckts for integration

Performed RF line sweep testing

Performed upgrades to Axius CSUs and implement cross connects to specified DS0s

Troubleshoot Nortel GSM and Ericsson equipment to maintain continuous Cell Site service

SPECTRA SERVICES INC

Contracted to Cingular Wireless (Hanover, MD/Paramus, NJ Markets)

Field Technician (GSM Integration/UMTS Project – MD/D.C./VA Market) March 2006 – December 2006

Field Technician (GSM Integration/e911/Sectorization – NY/NJ/CT Market) January 2002 – March 2006

Tested T1, fiber and microwave spans used for GSM and UMTS integration

Terminated all cabling and implement cross connects, required to complete the circuit’s pathway (T1, DS3, fiber and microwave spans) from the Verizon/Teligent/Fiber Tower demarks, to the GSM and UMTS equipment

Responsible for addressing any open trouble tickets, and resolving all network issues within a determined period of time, for a given number of sites

Installed, provisioned, troubleshot and maintained LMUs, CSUs and DSUs, for integration within the Cell Site’s service and the E911 network

Responsible for partially blocking Cell Site service for given geographical areas, to disconnect low speed T1s and restore the Cell Site’s service on high speed T1s

Installed HDSL repeaters to regenerate T1 signals to solve “high decibel / low signal strength” issues

Tested, troubleshot and maintained Lucent’s PSAX equipment

Terminated alarm cables to ensure proper action/resulting alarm notification functions

Troubleshot and performed maintenance on all service related issues within a Cell Site; from the signal source (copper/fiber/microwave) to Nokia's GSM and/or Lucent’s TDMA equipment, and all network components in between

Worked with the client to provide solutions for implementing service within commercial and residential buildings, where normal pathways are denied

Performed site walks to document measurements and other details about the site, the equipment, and the property in which it is located, for the client to make the necessary preparation regarding future installations

Provided daily site activity reports and updated status reports to management, in order to track progress and maintain project completion timelines

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