Project Manager Customer Service

ADAM S. GOLDMAN

***** ******* ****, ********, ** 63011

Phone: 636-***-**** E-mail: *************@*******.***

LinkedIn www.linkedin.com/pub/adam-goldman/14/256/193

Professional Summary

Skilled IT Project Manager with a history of excelling in introducing organizational change, accelerating customer service levels and leveraging technology to meet business demands. Extensive experience with fast paced company expansion; in last position, gross revenue moved from 30 million to 140 million and the business expanded from 6 locations to 25 in 24 months. I have experience leading multiple projects through the selection, design, and implementation and testing phases, with ongoing support of both internal and remote systems and application. Exceptional communicator who can concisely inform technical and none technical stakeholders and recourses and facilitate their support. Directed team that developed application which accessed payroll data base information from a third party and then uploaded the employee’s information, wage scale, hours worked to a web application which allowed us to see almost real time information to process emergency loans to our staff. Set up and managed all training schedules for all applications that were rolled out over the past 6 years. Lead weekly meetings in a modified agile format, updating with Dashboards current information and determining activities for following week and assigning resources to accomplish tasks.

Technical Proficiencies

Active Directory; Microsoft Exchange; Microsoft Hosted Exchange; Server 2008 Infrastructure; Server 2012 Infrastructure; DHCP; DNS; Network Configuration; Office365; Skype For Business; SonicWALL implementation; Windows 7 Microsoft Share Point; EMR Software Configuration; VOIP phone Systems : Disaster Recovery; Symantec Backup Exec; Document Management Systems; Wireless design and Implementation: Polycom Video Conferencing Microsoft Project.

Professional Work Experience

Legacy Health Systems LLC, Chesterfield, MO 09/09- Present

Director of Information Technology and Engineering Pharmacy Operations Manager.

Managed projects through research, scope definition, budget management, initiation, kickoff, writing project plans, creating timelines, milestones, deliverables, resource scheduling, status reporting, and project documentation.

Planned and managed IT Operating Expense budget for Supplies, Equipment, Maintenance & Repair and Freight without exceeding budget limits.

Managed build out of all infrastructure at the company’s 24 communities; selected solutions, vendors, hard and soft ware to meet the needs of the organization and required government regulations.

Independently directed all corporate data center operations including support of over 250 desktop computers across 24 remote US locations.

Selected vendor to support enterprise it infrastructure negotiated SLA agreements and served as point of contact for all vendors.

Designed and implemented infrastructure to support EMR software at 24 remote facilities and corporate office and managed training rollout of the application.

Implemented and deployed an enterprise document imaging and management software app with workflow to improve office efficiencies and increase employee productivity.

Developed and implemented new process to reduce overtime hours, resulting in an overall 75% reduction in overtime, and a savings of $1.5M over a year.

Served as designated Corporate HIPAA officer tasked to manage and communicate regulation requirements.

Moved exchange server to a hosted exchange, reducing costs, and increasing HIPAA compliance and provided a more robust platform with increased productivity.

Lead team to evaluate and select payroll and HR software and managed rollout of application throughout enterprise.

Team lead for Company-wide Microsoft Exchange upgrade from 2003 to 2007 and then to Office 365 3 years later, providing all the features of Microsoft’s platform, Share point video conferencing and Lync as well as added security.

Responsible for daily operations of the Pharmacy, chaired weekly dashboard meeting to review any issues and corrective procedures training.

Negotiated credit terms with vendors, and developed new process for back up Pharmacy needs resulting in a savings of $500,000 per year.

Implemented web based systems to track engineering tasks for all communities with daily/weekly reporting to ensure compliance with state and federal regulations.

Managed remodel of Rolla community and acted as liaison with vendors and REIT ‘property owners’.

Documented all critical operational tasks at the corporate office and managed the appointed team to creating a video library of these tasks, which is used as power training platform.

Ice Blue Data, Clayton, MO 01/07- 09/09

Manager IT Systems/Operations

Ice Blue Data is an IT and computer consulting company that provides first class support for clients in St. Louis, MO. Services include every facet of client’s business computing needs.

Assisted corporate IT department with special computer needs.

Provided "custom" computing solutions to small and medium sized businesses.

Supported all clients’ software and hardware and advised clients of possible solutions to current and future needs.

Ritz - Carlton, Clayton, MO 01/93-01/07

Infrastructure Project Manager 01/03-01/07

Responsible for developing and implementing a technology plan with recommendations for specific technology implementation and support plan for the organization. Was manager of the year in this role at the Ritz-Carlton my first year.

Manage the selection of vendors for wireless infrastructure for all the guests and meeting spaces which generated approximately $1 million the first year.

Evaluated and implemented hotel information security standards.

Assisted in developing an Information Technology and Telecommunication strategy with company growth.

Provided leadership and management to all technical staff in the information technology department.

Coordinated the technology support, acquisition and implementation of software and hardware within the organization.

Supported the entire wireless infrastructure at the facility as well as wired infrastructure Telecom printing services scanning services installation of all applications.

Administered IT infrastructure and operational services in the following areas; Server Administration and desktop support.

Installed and maintained all hotels’ software including Office suite, Micros, Opera, Fidelio, Delphi, etc.

Managed all the licenses for all the software throughout the enterprise.

Managed the POS system for all outlets in the hotel installing upgrades and managing licenses.

Managed the acquisition, implementation and support of administrative, telecommunication and networking technology.

Arranged for technical support and contacts with outside vendors.

Implemented and managed systems for the hotels new 200 seat amphitheater including all booth processes, power, Wi Fi, internet and point to multi point video conferencing, resulting in a new profit source for hotel.

Managed and generated over $1,200,000 a year in telephone, Wi Fi and telecommunication revenue.

Supervised and maintained process and procedures for inventory of hardware and software licenses and supplies.

Maintained and organized hardware and software contracts and documentation according to corporate standards on properties.

Participated as corporate task force employee on the Ritz Carlton, San Francisco infrastructure upgrade team.

Ritz - Carlton, St. Louis, MO 01/93-01/03

Various Non –IT roles

Education/Certifications

University of Missouri- Columbia, General Studies

University of Missouri- St. Louis, General Studies

Six Sigma Certification, Ritz Carlton- Saint Louis

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