Customer Service Manager
Resume:
DANA R. JANICEK
Tampa, FL *****
***********@*****.***
PROFESSIONAL OBJECTIVE
A position that utilizes my exceptional organization, creativity, communication and leadership skills.
WORK EXPERIENCE
Cognizant Technology Solutions
June, 2013 – May, 2015
Position: Referral Management Specialist
• Verified accuracy of all data, to include personally identifiable information (PII).
• Detailed-oriented and able to work with persons of diverse populations in a customer service role.
• Proficient in word processing and computer software application including spreadsheets, virtual systems and databases.
• Medical terminology, knowledge of ICD-9 and CPT coding.
• Documented and entered all referrals appropriately in patients’ medical records.
Sweetbay Supermarket
March, 2010 – February, 2013
Position: Scan Analyst/Pricing Coordinator
• Sorted and placed price tags for every item on the shelves.
• Designed and printed signs for every display in the store.
• Demonstrated exceptional customer service.
• Worked with auditors to make sure the store scored excellent ratings.
Janicom, INC.
November, 2000 – April, 2009
Position: Graphics Department Manager
• 100% on-time delivery of assigned projects.
• Professional websites, software design and innovative marketing materials.
• Exceptional skill in Adobe Photoshop, Illustrator, CS3, InDesign, Acrobat, Freehand, and CorelDraw.
• Well versed in all Microsoft Office Software, Word, Excel and QuarkXPress.
• Managed all aspects of the design team.
ITT Industries
September, 1998 – November, 2000
Position: Senior Technical Illustrator
• Developed sales proposals which introduced and launched successful new products in the Aerospace Industry.
• Complete design, drafting and illustration of product development from concept through commercialization.
• Extensive isometric, perspective, 3D technical drawings in AutoCad or Freehand, PC and Mac OS systems.
• Highly effective leadership, communication, motivational and inspirational skills.
• Fulfillment of corporate productivity, quality and bottom-line objectives.
• Conducted interactive Microsoft Powerpoint demonstrations for marketing meetings.
Lockheed Martin
August, 1996 – September, 1998
Position: Senior Technical Illustrator
• Produced technical drawings for the AirForce Satellite Control Network in CorelDraw and AutoCad.
• Member of the Employee Activity Committee, developed and implemented Best Practices.
• Exquisite communication of corporate objectives, compensation plans to reward high-performing individuals.
• Held a seat on the Intranet Consortium and the Continuous Improvement Council.
• Operated as contract Facilitator to improve team work and work processes.
EDUCATION
Troy State University
August, 1993 – June, 1995
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