Customer Service Sales Representative

Summary

Highly motivated and dedicated customer service professional with 5 years experience working in a high energy and sales environment. Comfortable with assuming a different role and detailed oriented with ability to work in a fast pace environment with minimum supervision. Take great satisfaction and pride in seeing results and positive impact on the customer/client.

skills:

●Track record of exceeding sales goal and metrics

●Excellent customer service professional

●Cash handling and payment process experienced

●Proficient in Microsoft word,Excel,powerpoint

●Comfortable with working in a team and individually

Work experience

Sales Representative /QA Phone Net San Diego, CA Aug 2009-2011

● Provided installations appointments a pond receiving services.

● Pulled example calls to present to company clients to insure call requirements are being meet.

●Followed Quality assurance metrics and guidelines to evaluate agents.

●Coached, trained and monitored representatives to improve performance.

Customer service, Time Warner Cable, San Diego, CA Nov

● Navigated through multiple screens.

● Handled concerns and educated customers with product information.

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● Sold products using features and benefits.

● processed payments using checks and credit cards.

Technical Support Representative,Greatcall San Diego, CA Dec 2012-June 2012

● Assisted with failed cell phone activations.

●Walked customers through updating most recent software to their devices.

●Warranty replaces malfunctioning cell phones.

● Tested new products and provided feedback after testing period.

● Opened new account and setup new payment methods.

Education

Otay Ranch High School,2004-2007-Diploma

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