Customer Service Management
Resume:
Randall F. Groner
Jefferson City, Missouri 65109
Telephone No: 573-***-****
Email: *******.******@*******.***
OBJECTIVE:
Seeking a position as a freight agent, where my relevant education, experience, analytical customer service, follow-up, and problem-solving skills will be utilized to its potential.
SYNOPSIS:
Self-starter with involved style leadership. Excellent communicator with the ability to elicit interest, enthusiasm, drive, and energy using a common-sense approach. Adept to sizing up situations, analyzing facts, developing alternative courses of action in order to achieve, and exceed desired results.
QUALIFICATIONS:
Extensive supervisory experience.
Twenty-six years’ experience training and mentoring and counseling up to 11 staff members at one time with subsequent referrals when necessary.
Strong administrative and organizational abilities.
Pertinent course work in college and U.S. Army professional training.
Experienced in logistics functions including production planning, inventory management, customer service, forecasting, transportation and distribution.
Developed business and supply chain understanding with various accomplishments in logistics.
Maintain property accounting through management of automated property books. (Property Book Unit Supply Enhanced (PBUSE)).
Responsible for maintaining capital stock for units and installation.
Forecast and plan supply requirements.
Performs accounting procedures.
Detailed orientated with strong organizational skills.
EXPERIENCE
1986 – 2001 Army Reserves
2001 – Present U.S. Army (Active Guard) Property Book Officer/ Warrant Officer
Responsible for over $102,000,000 worth of equipment.
Direct and coordinate activities of personnel engaged in buying and distributing materials, equipment, machinery and supplies. Interview and hire staff and oversee staff training.
Prepare and process requisitions for supplies and equipment.
Develop and implement policies and procedures.
Arrange for disposal of surplus materials and equipment. Maintain records of goods and equipment ordered and received.
Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance and ensuring the availability of resources.
Collaborate with other departments as necessary to meet customer requirements.
Direct availability and allocation of materials, supplies and equipment.
Maintain and develop positive business relationships with key personnel involved in or directly relevant to logistics activities.
Develop an understanding of customers’ needs and take actions to ensure that such needs are met.
Report project plans, progress, and results.
Plan, organize, and execute logistics support activities such as maintenance planning.
Stays informed of logistics technology advances and apply appropriate technology to improve logistic processes.
Oversee/validate the small purchase program to prevent fraud, waste, and abuse.
Determine equipment funding requirements and coordinate funds availability with supported units and resource management activities.
Monitor unit and/or Government contractor supply operations to ensure compliance with policy and/or contractual requirements.
Administer the Command Supply Discipline Program. Trains, develops, and mentors supply and non-supply personnel on supply policies, processes, and procedures.
2007-2011 Jeff City Computer Services LLC Owner/Operator
Managed and organized a computer repair business from the ground up.
Worked in all operations of the computer business to include, marketing, financial planning, accounting, logistics, and training.
Provided consulting services for several hundred customers.
Products and services the business offered included repairs and upgrades on both hardware and software, virus removal, custom built computers, data recovery and backup, wireless networks, networking (home and office).
2014 – Present Landmark Enterprises LLC Owner/Operator
Managed and organized business from the ground up.
Currently working in all operations of the business including setting and collecting rent, finding tenants, lease management, all financials, accounting, evictions, and handling complaints and emergencies.
1986 – 2001 Von Hoffmann Press 1st Pressman
Managed and operated a printing press production and crew.
Worked closely with executive officers on the lines of production.
Maximized production and prevented downtime by inspecting and performing preventive maintenance on press
EDUCATION:
American Military University, West Virginia
Bachelor of Art in Business degree in Logistics and Transportation. GPA 3.9,
Honors Graduate
William Woods University, Missouri
Masters of Business Administration. GPA 3.9
SECURITY CLEARANCE:
Secret
CERTIFICATIONS:
A+ Certification
Network+ Certification
MCP (Microsoft Certified Professional)
Commercial Pilot Certificate
Demonstrated Senior Logistician Certification (SOLE)
REVERENCES:
Furnished upon request.
Contact this candidate