Service System
Resume:
QUALIFICATIONS
** ***** ** ********, *******, server and network administration and maintenance
** ***** ** ********** **** Microsoft Expression
4 years professional live sound and studio production engineer
3 years of experience with Avaya Voice and information assurance
United States Air Force Veteran OEF/OIF
SKILLS
Perform Windows infrastructure installation, software upgrades and patching via SOX compliance
Monitor and report on system performance metrics to ensure optimal levels of functionality
Manage day to day operations for all services and managing within the Service Lifecycle framework and adhere to ITIL methodologies, processes, and toolsets
Maintain security standards and make sure that that backup procedures are in place and executed
Readily conceptualize, theorize, and translate possibilities into plans to achieve long and short–term objectives
Participate in build related activities such as project planning, resource estimation, enterprise communications, technology pilots, and production deployments/upgrades with the appropriate internal teams and suppliers (outsourcing partner, software & hardware partners)
NETWORKING: Active Directory, DNS, DHCP, Integrated Development Environments, SMS/SCCM, TCP/IP, Web Service, Windows Communication Foundation
LANGUAGES: DOS, HTML, Java, .NET, SQL, VB Script
OPERATING SYSTEMS: Windows, Unix
SOFTWARE: Bouquet, Citric, Citrix, Eclipse, Inbit, Microsoft Exchange 2007+, PI, SAP, Symantec Anti-Virus, Visual Studio, VMWare, Windows Server 2003+
RELEVANT EXPERIENCE
PC Technician, Insight Global and Oxy Vinyl Apr 2015 – Present
Develop, co-ordinate and promote the effective functioning of application support and maintenance activities
Manage operating system file systems including creating, maintaining and deleting volumes and directory structures, modifying file system sizes, verifying mount point availability, repairing defective file systems, creating new images, and modifying file system permissions
Install, configure, monitor, troubleshoot, and replace virtual server and virtual desktop infrastructures, along with physical infrastructure
Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs
Monitors common and individual work queues and completes or escalate incidents and service requests in a timely fashion
Install and support of the server operating system, system management software and operating system utilities
Web Content Manager, Do210 2014 – Mar 2015
Analyze query data for website accuracy
Develop work flow processes for efficient management of data
Communicate company needs to software developers
FWS Student Worker, Phoenix College Student Union 2011 – 2013
Organize semester events for web publishing
Develop standard operating procedures for website efficiency
Senior Systems Administrator, Harland Clarke 2006 – 2009
Diagnose and implement break fix procedures for SOX audit
Coordinate, organize, and create companywide physical move strategy
Build and operate a complex network infrastructure capable of supporting the corporate technical operations including servers, network infrastructure, security systems, and messaging systems
Install, maintain and oversee the operation of company servers, routers, switchers, mainframe and multi-platform networks and related peripheral equipment
Provide specialized technical assistance in the planning and development of new projects and systems
Senior Systems Administrator, United States Air Force 2000 – 2006
Diagnose and trouble shoot networks, nodes, servers and PC’s
Install File, Mail, FTP, RAS, Virtual and Backup Servers
Implement SOX and information assurance audit fixes
Conduct research of new technologies and implementation strategies, new network protocols, and network operating system implementations
Design and document network administration policies and procedures for the production environment
Manage Operating System Processes including refreshing processes as required, establishing startup sequences, maintaining system clock synchronization and changing process priorities as appropriate
EDUCATION and CERTIFICATION
Network Systems and Unified Communication (Cisco) – Certificate Dec 2015
Houston Community College, Preparation for CCNA Certification
Associate in Applied Science Dec 2013
Phoenix College, PC Audio Production Technologies, 3.5 GPA
A+ and Networking + Certified May 2002
Community College of the United States Air Force, CITS – Networking Management Systems
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