Customer Service High School

Jennifer Bullock

***** *** ***. ********, ********, 63114 314-***-**** *********@***.***

Work Experience

HOLLYWOOD CASINO, MARYLAND HEIGHTS, MO

Call Center Agent, June 2015 – Present

Answer all inbound calls, directing to appropriate departments. Reserve all guest rooms.

CUSTOMER DIRECT, ST. ANN, MO

Reservation Specialist, January 2015 – Present

Answer all inbound calls, provide excellent customer service to all guests. Reserving, cancelling, processing payments for upscale hotels. Provide team assistance when needed.

HOMEMAKER, GAINSVILLE, GA

Homemaker, November 2008 – November 2014

VERIZON WIRELESS, WENTZVILLE, MO

Agent, April 2005 – July 2007

Answer all inbound calls, provide excellent customer service for all National Directory customers.

Education

RITENOUR SENIOR HIGH SCHOOL, ST. JOHN, MO

High School Diploma, May 1990

Additional Skills

15+ years Customer Service Experience

Typing 85 wpm

Proficient with Microsoft Office

Proficient with Outlook

Detail Oriented

Team Player

Past Experience

Can provide further work history if needed. 15+ Years of customer service experience and/or retail management.

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