Manager Customer Service

Lance Cohen

Home: 516-***-**** Cell: 646-***-**** ***********@*****.***

PROFILE

Experienced property manager with an extensive background in residential and commercial management possessing a very professional presence, positive attitude and high energy, with the ability to provide first-class customer service to tenants and promote relations between residents, staff and the surrounding community while ensuring that the owner’s objectives are satisfied.

EXPERIENCE

PROPERTY MANAGER

Two Trees Management, New York, NY July 2014- Present

Manage 4 luxury rental buildings in Brooklyn Heights. Portfolio consists of 400 units plus 12 retail spaces

Supervise building staff to certify maintenance requests are completed in a timely manner. Perform daily building walkthroughs for cleanliness, maintenance issues and life safety issues.

Supervise on-site leasing staff. Assist with pricing of the apartments in accordance with comparable market rates and marketing strategy.

Oversee apartment renovations and turnovers. Schedule trade work for outside contractors and in-house staff to ensure a swift completion and minimal vacancy period.

Developed requests for proposals and qualify bids from contractors. Maintain relationships with contractors, vendors and suppliers.

Created annual property operating expense budget to control activities by measuring progress against the original plan, making adjustments where necessary.

PROPERTY MANAGER

Glenwood Management Corporation, Brooklyn, NY October 2012- July 2014

Manage a 5 commercial buildings plus 2 high rise, full service luxury rental buildings consisting of 1000 units plus commercial and retail spaces. Amenities include doorman, valet service, swimming pool and health club.

Interface with residents while forging and sustaining relationships. Address all maintenance issues in a timely manner.

Enforce Landlord’s rules and regulation and ensure that the property maintains full compliance with all applicable state and local laws.

Responsible for daily upkeep of the grounds and buildings mechanical systems. Ensure all mechanical logs are kept current. Manage resources to ensure that the quality and appearance of the property is continually improved.

Respond to all emergency situations to prevent potential damage to the buildings, apartments and/or the property and ensure the safety of the residents

Developed bid specifications, contracts and evaluate bids from contractors to make certain the owners are receiving favorable and competitive pricing.

PROPERTY MANAGER-STUYVESANT TOWN/PETER COOPER VILLAGE

Compass Rock Real Estate, New York, NY November 2011- October 2012

Managed 30 residential buildings across an 80 acre property.

Worked directly with General Manager as project manager to address long term deficiencies on the property. Created revenue streams where none previously existed. Effectively coordinated execution of multiple build outs to enhance marketability and position of assets.

Assisted in preparing annual property operating and capital expenditures and monthly variance and reforecast reports.

Direct supervision of 75 supervisors, inspectors and union staff members.

Conducted daily inspections of the buildings and property for quality assurance and life safety issues.

Developed best practices for cleaning and building maintenance programs.

PORTFOLIO MANAGER

Kaled Management Corporation, Westbury, NY March 2010- November 2011

Property manager for 7 Coops and Condominiums in Queens and Long Island.

Gave outstanding customer service to all shareholders, home owners and tenants.

Worked closely with the Board of Directors of the various properties to ensure the needs of the properties are being met. Attend monthly board meetings and annual shareholder meetings.

Conducted bi-weekly inspections of the various properties to ensure the quality and appearance of the properties are continually improved. Address all maintenance and safety issues forthwith.

Maintained a working knowledge of all maintenance programs and capital improvement projects underway at the properties to minimize any disruption in services to shareholders and to ensure that building systems and housekeeping functions are continue operation in a proper and efficient manner.

PROPERTY MANAGER- STUYVESANT TOWN/ PETER COOPER VILLAGE

Tishman Speyer Properties, New York, NY June 2007 – February 2010

Supervised and coordinate the daily operations of 44 residential buildings consisting of 4400 units on an 80 acre property in Manhattan.

Conducted weekly operations meeting with various departments in order to increase efficiency and maximize profits.

Oversaw 250 maintenance personnel consisting of carpenters, plumbers, engineers, masons, electricians, handymen, appliance technicians and porters.

Communicated with residents regarding any questions and concerns regarding their apartments and/or the property and resolve all issues, either directly or by referring them to appropriate associates with recommendations.

Maintained courteous and continuous communication with associates, residents and contractors in a respectful and professional manner.

Oversaw and organize operational aspects of special events consisting of concerts, outdoor movies, Green Market, holiday tree lighting and blood drives

Project manager for $10 million heat sensor installation project.

ASSISTANT BUILDING MANAGER / CONCIERGE

W&H Properties, New York, NY March 1993 - May 2007

Oversaw the daily operations of a commercial office building in Manhattan

Supervised janitorial staff and handled all maintenance requests.

Developed and implemented preventative maintenance programs.

Responsible for fire and life safety aspects of the building.

Repaired and maintained building HVAC systems.

EDUCATION

S.U.N.Y. at Oneonta

B.S. in Speech and Technical Theatre, 1989

SKILLS

Proficient in Microsoft Excel, Word, Outlook, Project, MRI, BJ Murray and Maximo

Fire Safety Director, Emergency Action Plan and N.IM.S certificates, Various OSHA safety certificates.

Contact this candidate