Customer Service Technical Support

MUNIU MUIRURI

*** ********** ***, *******, ** ***26

Cell#:214-***-****

*******@*****.***

Summary: A Logistics professional with over 15 years of experience in the transportation industry, managing highly commercial operations in a fast-paced environment. A proven track record for providing excellent standards of service, efficiency and performance through outstanding customer service skills. Currently looking for a supply chain management position where my knowledge and skills will contribute towards the success of a growing business.

Experience: INFOR GLOBAL SOLUTIONS Dallas, TX

Sr. Technical Support Analyst 05/06 - present

Technical support for Infor transportation optimization software (Supply Chain Design, Transportation Planning and Route Planning).

Technical support for EDI and other proprietary Infor Transportation Management Systems.

Responsible for providing customer support and responding to inquiries, interpreting queries and problems, examining data error logs and utilizing all available support material and tools to successfully resolve the problems

McLANE FOOD SERVICE Carrollton, TX

Sr. Logistics Analyst 12/00 – 05/06

Responsible for the negotiation of rates for all modes of transport required to support 18 U.S. distribution centers.

Responsible for design, management and implementation of the annual and monthly bid.

Successful management of carrier base with annual freight spend of $200 million while maintaining in-stock service levels of 99.8%.

Oversaw the process of developing a core carrier base with primary carrier utilization of 96.5%.

Establishment of “report card” measurement process to evaluate carrier compliance with commitments, declines, on-time performance, freight claims and other forms of performance measurement.

Lead quarterly performance reviews with core carriers.

AMERISERVE Addison, TX

Logistic Analyst 7/98 - 12/00

Responsible for the sourcing and negotiation of carrier rates required to support Pepsi-Cola and Lipton Shipments.

Coordinated multiple transportation resources to ensure customer service exceeded targets while maintaining cost and savings objectives.

Managed efficiently in an environment with daily and seasonal spikes while maintaining pre-established goals.

Evaluation of opportunities and recommendation of solutions to distribution centers for backhaul lanes resulting in a $12.5 million credit annually.

Identification and implementation of continuous move opportunities for the tactical execution of freight cost reductions and increased carrier capacity.

PEPSICO FOOD SYSTEMS (PFS) Dallas, TX

Intern-Logistics Specialist 5/97 – 7/98

Sourced transportation services for Lipton and Pepsi-Cola shipments.

Coordinated and resolution of tracking issues for shipments, monitored freight costs per order to meet or exceed target savings.

Resolved truckload claims disposition within 24 hrs

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Education: Bachelors of Business Administration, Logistics and Marketing August 1998

University of North Texas Denton, Texas

Computer Skills: Proficient with Access, Excel, Word and Power Point and familiar with EDI

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