Customer Service Sales

Serene Myers

**** ********* ***** ** ***. *

Huntsville, AL 35802

Email: ***********@*****.***

Cell: 718-***-****

To obtain a position with an established and\or growing company. I am a person that is well organized, efficient, and a team player who will be an asset in any professional setting. Quickly able to learn procedures and methods. Great problem solving skills and creativity.

WORK EXPERIENCE

Member Scheduling Specialist

Matrix Medical Network - Uniondale, NY: March 2012 to November 2012

Contact health plan members and schedule appointments for patients and family members with nurse practitioners and physicians.

Explain to members about procedures, introduce, educate and guide patients and family members regarding long and short term health concerns.

Scheduling follow-ups, as appropriate. Reaching and achieving a daily quota. Navigating through multiple screens. Updating members account information. Filing paperwork. Data entry.

Cashier/Sales Associate

A&E Stores - New York, NY - April 2007 to March 2012

Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Efficient and hardworking cashier. Maintained the responsibility of a neat and organized checkout area.

Trained and oversaw new cashiers to ensure that things were running smoothly.

Proven the ability to achieve sales quotas. Checking and taking inventory. Making transfers, uploading sales to scanning guns. Balancing register reports as well as putting together bank deposits.

Administration Assistant

Jackson Hewitt - Queens, NY - January 2005 to April 2007

Perform a wide range of administrative and office support activities for the department, managers and supervisors to facilitate the efficient operation of the organization.

Answer, screen and transfer inbound phone calls receive and direct visitors and clients. Maintained and retrieved electronic documents and hard copy filing system. Update client account information, while pre-registering new clients.

General clerical duties including photocopying, fax and mailing. Maintain office supply inventories.

EDUCATION

Liberal Arts

Queens Borough Community College

August 2006 to May 2007

No degree obtained.

ADDITIONAL INFORMATION

Skills: Completed courses and seminars in customer service, sales strategies, office support, inventory control, time management, and leadership. Advance skills in Microsoft, Excel, PowerPoint, Internet Explorer, Outlook and type 35wpm.

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