Administrative Assistant & Customer Service Professional

ANGEL ARGYRAKIS

** *** ****** *****, ****, IL ***13 (H) 847-***-**** (C) 847-***-**** ***********@*****.***

Professional Summary

Highly organized and detail-oriented business professional with experience providing exceptional service to customers and administrative support to 3 senior executives. Versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives.

Skills

Exceptional written and verbal communication skills

Exceptional telephone etiquette

Excellent time management skills and multi-tasking

Microsoft Office proficiency

Effective problem solver

Well organized

Adherence to high customer service standards

Excellent attention to detail

Customer-focused

Team player

Work History

Luv My Pet – Cary, IL 2009-2015

Customer Relations Coordinator (2014-2015) Part-time 2003-2009

Customer Service Manager (2009-2014)

Investigated and resolved customer complaints in empathetic manner with follow-up on escalated matters, for client satisfaction.

Adhered to all confidentiality requirements at all times for HIPAA for compliance.

Handled unresolved customer issues for client retention.

Responded promptly to inquiries and requests from prospective customers sent to website e-mail.

Coached other managers and staff on how to effectively provide quality customer support.

Monitored office calls for quality purposes to improve customer service.

Co-created a program for providing exceptional customer service, projected for June 2015.

Rig Manager (2003-2009)

Trained in all positions to improve team operations: Customer Adviser, Vet Tech and Cashier.

Asked pet parents questions to determine pet’s needs and make appropriate service/product suggestions.

Handled any customer issues that arose at clinic, achieving high customer satisfaction.

Covidien – Crystal Lake, IL 2009

Temporary position (Kelly Services)

Assisted in the Human Resources Department with filing, answering phones, helping employees and any other duties assigned.

Federal Express – Deer Park, IL 1999-2009

Administrative Assistant

Supported 3 Worldwide Services Directors and 29 co-workers with minimal supervision.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed inventory and ordered office supplies to streamline operations.

Opened and properly distributed incoming mail.

Maintained all new hire, security and temporary paperwork and vacation calendars.

Coordinated, scheduled and arranged meeting and travel calendars for business events.

Entered expense reports for Directors and prepared co-worker expenses for Directors to approve.

Provided customer support for 10 major accounts, including opening new accounts, maintenance and e-mail.

Education

Completed coursework in Business Administration, Oakton Community College, Des Plaines, IL

High School Diploma, Glenbrook South High School, Glenview, IL

Member of Marching Band

Contact this candidate