Manager Customer Service

John Manning LSSMBB

** ***** ********* ***, ******* Hills, Ca 91344

C: 818-***-**** - email **********@*********.***

General Manager / Operations Manager

Operations / Accountable / Turn Around Production / Client Focused / Waste Reduction / On Time /

Logistics / Facility / Environmental / Health / Safety / Training

Executive Profile

Visionary Operations executive with back ground from printing pressman to Operations Manager with solid experience managing all levels. Budgeting, administration, multiple projects, and hands on Project manager.

Being highly motivated, Multi-task-oriented, organized, mentoring direct reports and non direct reports struggling with their performance.

I became passionate about being performance driven, personable, pragmatic, and proactive in my tasks. I found that showing someone another way to process the tasks everyone became a co-worker.

Goals of reliability, team resourcefulness, came in line with desired performance. Thus making me self-directed, analytical, and seasoned, making goals of service-driven and client – focused second nature to me.

Product line expansion

Training and development

Work flow planning

Interpersonal skills

Project management

Leadership / communication skills

Product development

Customer-oriented

Inventory Control

Labor cost controls

Mutli – unit Operation Management

Change Implementation

Analytical skills

Problems Resolution

Process Redesign

Negotiation Skills

Matrix Management

Motivation

Career Overview

E-H-& Safety Director Van Nuys, Ca 91406

September 2014 to Present Great Western Packaging

Wrote policy for Defensive Driving, Fire Sprinkler Maintenance, Training, with Insurance carrier approval first 7 days. Completed HASMAT training, wrote OSHA safety training, and procedures. Wrote policy for Defensive Driving, Fire Sprinkler Maintenance, Training, with Insurance carrier approval First 7 days. Completed HASMAT training, wrote OSHA safety training, and procedures. Ongoing safety training, in addition, facility audits with 5 working days monthly. New Monthly procedures are Facility Audit, (audit facility for Safety, Maintenance, Repairs, Issues that need correcting, check fire ext., lighting, exit areas) write up, and designate dates to be repaired by, and whom. Balance of time and the four days of the Matrix for safety (19 areas) conduct safety training, followed by testing, reinstruction if needed. Issue certificates of completion, record in general ledger of attendance.

Ongoing safety training, in addition, facility audits with 5 working days monthly.

Estimator / Outside Production Los Angles, Ca 90040

February 2014 to September 2014 Justman Packaging & Design

Provided estimating function, digital department support, and preformed press checks, die approvals. Following house specifications develop estimate for sales. Conduct outside production approvals at vendor’s locations, for printing press, die cutting, foiling, and glue and fold.

Operations Manager Van Nuys, Ca 91406

February 2013 to October 2013 Great Western Packaging

Production start up, JIT materials, press approvals, Safety training. New Checked in and tracked materials as they came in, insured they were located in correct location, were correct materials for job and up dated job tickets, Checked all new jobs incoming for materials, ordered materials and issued purchase orders as needed. Directed facility mechanics to projects of the day or week, and daily schedules

Operations Manager Lakeview Terrace, Ca 91352

February 2006 to February 2013 Marfred Industries / Amcor

AM & PM Scheduling & forecasting, Stretching, Crew Safety. Production approvals, HR interface, Design & Graphic approvals, Preproduction meetings, Production meetings, Weekly safety training, Production crew weekly meetings, and facility maintenance meetings. Purchase approvals, P&L updates and performance, Making 44% production improvement, reduction of 4% spoilage, MVP of 2008, Elected Most improved Manager for 2010. Developed matrix tracking productivity, materials, and labor. New Daily Produce morning schedules (5:45am) meeting with crews for daily stretch, safety and production meeting for crews 06:15 am, 6:45 am checked product area, questing operators on present job and next jobs, 07:30 daily stretches, safety and production meeting for the day with office personnel. pre press and designers. 08:30 walked plant and production areas. 09:00 Managers production meeting with CEO, plant manager, facility manager, and floor supervisors. 10am started with night shift production schedule, check customer service of any issues, and correspondence replies. 2PM print out schedules for night shift, double check production floor, 02:30 lead in daily stretch, safety, and production meeting. 3PM check production floor for shift turn over, scheduling issues. Weekly conducted safety meetings one day a week for managers, every Friday crew meetings first and second shift, does, do not’s, and review of week past and of week coming up.

Plant Manager Canoga Park, Ca. 91304 February 1997 to February 2005 Viking Lithograph

Develop Quality Systems ICC profiling, Delta E, and Due on Demand delivery, improved work in process turn time from 8 days to 3 days. Reducing overhead budget by 30%. Created fulfillment department for pharmaceuticals. Hands on production assisting in the small shop process. Drive the quality system, machine repairs, facility repairs, and fill in production areas. Preflight up coming work, assured materials were in place.

Education

Management and Strategy Institute Lean Six Sigma Master Black Belt Certification 3-2015

Environmental – Health - & - Safety 9-2014-2015

ExpertRating Six Sigma Black Belt Certification 1-2014

ExpertRating 5 S and Lean Certification 1-2014

El Camino College Front line Leadership Course 12-6-2011

El Camino College Microsoft Office suite Course 5-20-2011

Five S components 7-15-2011

Los Angles Valley College, Van Nuys California: Math

Other Experience

Operational Excellence group member

Managing a Multi-Generational Workforce group member

Linked: HR (#1 Human resources Group) member

Leadership Think Tank member

Leading International Open Networkers (LION) member

Completion of Community Police Academy

Completion of C.E.R.T. Training / Certification

ISO Auditor Training Course

Completion of PIA/SC Color Communication Course

Completion of PIA/SC Scheduling Techniques

Chairperson of Neighbor watch group for Police Department, covering 16 Square miles, 48,000 resident homes, and 78,000 residents

Past and present President and trustee of Sportsmen’s club

References

Available upon request

Alan Harvey – ISI E-mail – ************@*****.*** phone work 1-323-***-****

Working relationship 24 years Cell 714-***-****

Dario Delcore Los Angles Police Senior Lead Officer phone Cell 818-***-****

Working relationship 18 years Second cell 818-***-****

Cliff Adler Vendor working relationship 26 years cell 714-***-****

Chris Morales Performance Sheets 6 years working relationship Phone 626-***-**** cell 626-***-****

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