Customer Service Quality Control

NATHANIEL DARVILLE

Gonzales, LA ***** 225-***-**** **********@***.***

Plant Operator / Quality Control

Dedicated and innovative Plant Operations & Quality Control professional able to leverage extensive experience that includes strategic planning, chemical testing / monitoring, X-ray calibration, purchasing, retail management, shipping / receiving, overhead crane/ forklift operation, welding, and inventory management.

Known for exceeding organizational goals and objectives coupled with solid work ethic and capacity to function well under pressure and display a high level of competence in a rapidly evolving work environment.

Achievements & Experience

ABATIX INDUSTRIAL SUPPLY COMPANY 2014 – Present

Executive Sales Associate

Negotiate contracts, respond to customer inquiries and serve in Inventory Supply Technician capacity.

Managed purchasing and invoice validation and order documentation processes.

OHMSTEDE, Sulphur, LA 2012 – 2014

Quality Control / Quality Assurance

Ensured compliance with company’s desired levels of quality and service.

Audited chemical and physical test procedures to ensure all required criteria and specifications are met.

Closely collaborated with Production and Shipping Departments on productivity and efficiency improvement initiatives.

Distributed quality assessment results to supervisor and management.

Provided outstanding customer service to all external and internal customers.

Took initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

WEYERHAEUSER COMPANY, Natchitoches, LA 2010 – 2012

Trim Saw Operator

Measured billets of wood to desired length needed for specific work orders.

Inspected work for correct length and ensured meeting all quality control standards.

Interpreted diagrams, performed accurate measurements, and served as member of Safety Committee.

VECTOR TELEMARKETING COMPANY, Alexandria, LA 2009 – 2010

Sales Associate

Provided key strategic prospecting, targeting, and business development efforts, from initial cold call to completion of sales cycle and ongoing pipeline retention efforts.

Scheduled client appointments and coordinated sales process, including lead generation, relationship building, and contract negotiations.

Education

Baton Rouge Community College, Process Technology Courses

Northwestern State University, Natchitoches, LA, College Of Liberal Arts

Northwestern State University, Natchitoches, LA, Associate of General Studies

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