Editor and Trainer

NANCY E. PROTASOWICKI

Three Prescott Place

Bedford, MA 01730

Home: 781-***-**** Cell: 617-***-****

*************@*****.***

Job Objective: Editor/Proofreader

SUMMARY OF QUALIFICATIONS

Successful editor, proofreader and trainer.

Thorough researcher.

Enthusiastic and committed; well organized and focused in coordinating projects.

Proficient in Powerpoint, Word, Excel, Adobe Acrobat.

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

EDITING & WRITING

Proofread and edited Customer Service Representatives’ emails to customers. Focused on grammar, punctuation, sentence structure, and overall content.

Proofread and edited complex customer letters for Manager.

Wrote user instructions to coincide with company’s newly implemented e-billing system.

Created new and edited existing standard template letters used daily by department, including rollout of new Electronic Billing and Green Initiative; improved Department’s communication and efficiency.

Proofread complex semi-annual reports.

Researched, created and delivered proprietary Business Writing Training module, which NSTAR mandated for all employees in department. Module included classroom presentation, hands-on interactive exercises, assessments, and concise guides for employees to use on the job - all greatly improving employees’ writing abilities.

SPEED & ACCURACY

Reconciled daily and monthly financial reports on time and with precision.

Accurately performed trade processing and affirmations.

Efficiently processed contributions and loan repayments for over forty customer accounts at one time.

Identified and researched discrepancies in corporations’ bank accounts.

Managed network database; tracked over five thousand participants.

EMPLOYMENT HISTORY

2004-2014

Editor and Proofreader

NSTAR Gas & Electric Corporation

2003

Associate Operations Coordinator

SunLife Financial

2000-2002

Trainer

State Street Corporation

1997-2000

Training Specialist

MEDITECH (Medical Information Technology)

1996-1997

Operations Specialist

Fidelity Investments

1995-1996

Program Assistant

Northern Kentucky University

EDUCATION

Bachelor of Arts, Education, cum laude 1991 - Stonehill College; North Easton, MA.

Education Abroad Program, 1989 - London, England.

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