Manager Care

Deborah A. Sassan ******@*****.***

**** **** ****** ******* *******, IL 60008 224-***-****

Summary of Qualifications

Driven and results-oriented professional with 25+ years of experience in providing community service and compassionate assessments in challenging environments. Advanced education with Bachelor of Arts in Social Work as well as a Master of Science Degree in Criminal Justice. Track record of excellent attention to detail, good communication skills, observational skills, and the ability to resolve conflict while remaining calm in high-stress situations. Able to establish and maintain strong working relationships. Effectively communicate with diverse populations in various formats. Equipped with an excellent work ethic and a strong sense of responsibility and leadership. Professional who is dedicated to helping others brings positive change to their lives through a broad spectrum of solutions – guiding people to their strengths to move through challenges.

Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence as well as building and maintaining strong organizational relationships while interfacing positively with superiors.

Problem Solving – Proven ability to troubleshoot and develop both new and innovative solutions to daily challenges; successfully manages change in many roles for improved performance and efficiency.

Work Ethic and Professionalism – Solid professional standards with a proven track record of dependability. Maintains focus on achieving bottom line organizational results while ensuring completion of assigned tasks.

Education

Lewis University Romeoville, IL

Master of Science Degree in Criminal Justice 2015

Bachelor of Arts in Social Work – Minor: Criminal-Social Justice 1988

Professional Experience

Village of Schaumburg Police Department Schaumburg, IL

School Crossing Guard 2014 – 2015

Acted as a safety advocate for students as well as a liaison between the school, teachers, and students.

Discussed traffic routing plans and control point locations with superiors. Consistently recorded license numbers of vehicles disregarding traffic signals, and reported infractions to appropriate authorities.

Successfully established a strong and positive rapport between students, parents, and the community.

Offered quality student safety care through consistent supervision and practical application of guidelines.

Reinforced/improved the police organization in accordance with student safety and security requirements.

Arlington Heights School District 25 Arlington Heights, IL

Food Service Worker/Middle School 2011 – 2014

At-Home Child Care Provider 1996 – 2011

Experienced in keeping records of children's behavior and progress, and updating parents on progress.

Developed programming, policies, and procedures to assure quality of care. Duties included: establishing and maintaining standards of care to meet/exceed all appropriate government regulations for childcare.

Washington International Insurance Company Schaumburg, IL

Claims Adjuster 1993 – 1996

Executed operations of adjuster assignments and reviews. Collected money from surety bond holders.

Ray Graham Association Elmhurst, IL

Employment Specialist/Job Coach 1992 – 1993

Fostered relationships with employers to create employment opportunities for people with disabilities.

Provided job development and career counseling to those who were struggling to find employment.

Empowered people with disabilities to reach, grow, and succeed by providing teamwork, advocacy, and community relationships – allowing each individual to develop learning skills to obtain a specific job.

Assisted people to gain and maintain employment by offering necessary individual support to the person and the employer to ensure both employee/employer satisfaction in filling available positions.

Provided counseling to clients on personal and workplace issues by using a solution-focused approach.

Riverside Foundation Lincolnshire, IL

Resident Evaluator 1991 – 1992

Assisted the Resident Director with coordination and implementation of self-care independent living skills/assessments. Provided personal care assessment, and helped develop resident health care plans.

Maintained excellent documentation required in accordance with policy and state/federal regulations.

Duties included developing, securing, and coordinating services to obtain Federal, State and local benefits.

Monitored/evaluated program recipient progress, and provided referral to mainstream services as needed.

Clearbrook Vocational Rehabilitation Center Rolling Meadows, IL

Program Manager and Developmental Trainer 1987 – 1991

Served people over a range of ages and disabilities from children diagnosed with developmental delays at birth to unique needs of seniors with disabilities and all ages in between by providing management services to assigned clients. Empowered people with disabilities by assisting with rehabilitation plans.

Provided coaching and evaluation to maximize the vocational and social functioning of disabled clients.

Coordinated work with administrators in regards to preventive strategies for social/disciplinary problems.

Assessed situations and developed behavioral plans to address the needs of clients on an individual basis.

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