Manager Project
Resume:
DAVID GONZALEZ
Scurry TX, *****
Email: ********@*****.***
Phone: 469-***-****
I am looking for a long term opportunity to use my numerous technical skills and experience in team leadership, project management, troubleshooting and communication.
Professional Summary
Over 15 years of extensive experience in technical support at all tier levels, including build, support, upgrade, standardization initiatives, security systems and technical team building. 10 years in training tier 1 and tier 2 support technicians and 10 years of managing technical support personnel. 10 years of project/contract work that has required learning new systems, procedures and applications within a very short amount of time. 8 years in directing, leading and managing projects that cost several hundred thousand dollars and saved the business increased expenses and contributed to their profitability.
Recent Projects
eCommerce Website
Budget - $250,000
Timeline - 14 months
Savings - $50,000
Refresh of main ecommerce site that would link inventory and web sales to the ERP system. Originally an advisor to the project which was led by the CEO and Marketing Director. Was asked to head the project when the CEO and the Marketing Director left the company. Worked with two outside vendors and an internal team to complete the website using a hybrid Scrum process. Before the project was completed the new processes identified approximately $50,000 of inventory shrinkage. Since the rollout internet sales have doubled.
Internal Inventory Transfer System
Budget - $10,000
Timeline - 2 months
Savings - $40,000 annually
Led the build of a web based application that allowed store managers to ship products between stores using a strict chain of custody of methodology. System updates the ERP system which moves the inventory in and out of the proper GL accounts. System was built using Python with MYSQL database on Debian.
Inventory Tag Revamp
Timeline – 3 months
Savings - $20,000 annually
Led a project to retag and describe 30,000 individual pieces of jewelry. New tagging system using QR labels that allows for more detailed descriptions on one square inch labels.
Experience
DGSE Companies Inc, Addison, TX 01/2012 – 06/2015
IT Manager
* Led an IT team that supports approximately 300 users and 40 remote retail stores across the southeast.
* Responsible for staffing of IT team; hiring, firing, wages and scheduling.
* Initial directive was to revamp IT infrastructure and develop proper documentation and procedures for SOX, PCI DSS compliance and security systems, procedures with documentation.
* Implemented VMWare vCenter and converted all servers from physical to virtual in a high availability environment with multiple SANs.
* Upgraded all Microsoft servers and domain level from 2003 to 2012, including Exchange and SQL.
* Upgraded and standardized all desktops to Windows 7 Pro.
* Implemented Microsoft Software Assurance
* Led several projects including ISP migrations, phone system migration, software development using Scrum and Agile methodology, and an overhaul of an ecommerce site using the Magento framework.
Miller Weisbrod, Dallas, TX 07/2010 – 01/2012
IT Manager
* Supported 100 legal professionals and two remote offices
* Made all decisions regarding technology and hardware
* Implemented virtual environment using Microsoft Hyper-V
* Managed large storage volumes using a NetApp SAN
External IT, Richardson, TX 08/2007 – 06/2010
Network Administrator
* Support 150 remote users in over 75 locations with various IT requirements to maintain HIPAA standards. Users used a variety of HP desktop, laptop computers and External IT’s custom Citrix SaaS platform.
* Install and administer 40 servers, including: VMWare ESX Server, 2003 Exchange, 2000-2003 SQL, 2003 MS Virtual Server and IIS.
* Install and maintain 5 remote offices VPN connections using Cisco ASA 5500 series routers/firewalls
Robert Half Technologies, Stockton, CA 02/2007 – 08/2007
Systems Administrator
* 3 – 6 month project that includes:
* Replacing 10 switches with HP Procurve models, configuring and instituting multiple VLAN’s and developing a secure Wifi network using Microsoft Active Directory integrated Certificates (requiring MS Enterprise 2003 server with IAS and CA services).
Valley Staffing, Modesto, CA 08/2006 – 02/2007
System Technician II
*Hired to assist the City of Modesto with a migration process from Novell Groupwise to Outlook/Exchange 2003, Novell NDS to Microsoft Active Directory and Novell Zenworks to Altiris.
*Assisted helpdesk in responding to trouble tickets using Remedy Magic for tracking. Issues include hardware diagnostics, network access, printer problems and software installation/troubleshooting.
*In charge of developing new desktop XP images to be used for all departments.
*Awarded for exemplary performance during the fourth quarter of 2006.
Inreach Internet, Stockton, CA 12/2005 – 05/2006
Systems Administrator
*Company was acquired by a national ISP and underwent consolidation efforts. Projects spanned 11 different ISP’s nationwide.
*Lead projects to account for all servers and workstations, vendor consolidation and migration of hosted commercial websites.
*Administer 70 internal Unix, Linux, Microsoft 2000, 2003 and Exchange 2003 servers.
*Manage 65 Windows 2000 and Windows XP workstations in Stockton California and 70 in Tucson Arizona callcenter facilities.
*Review, recommend and procure all hardware required by all business groups.
Kaljon, Ft. Pierce, Fl, 11/2005 – 12/2005
Lead XP Migration Specialist (Contract)
Karbon Systems, Ontario, CA 01/2005 – 07/2005
Blackberry Tech Support, Tier 2 (Contract)
Milestone, Fremont, CA 09/2004 - 12/2004
User Acceptance Testing Coordinator (Contract)
Total Hi Tech, Oxnard, CA 03/2003 - 07/2004
Technical Field Engineer and Owner
Logix Development, Camarillo, CA (Parent Co. of 24x7 Tech.) 04/1996 - 03/2003
IT Manager
Technical Skills:
Telecom: Design, troubleshooting, maintaining, administration, and security.
Network documentation, summarization, explanation with presentation and protocols
Routing Technologies: NAT, VLAN, DMVPN, route summarization, route redistribution, WiFi, ISDN, frame-relay, point to point, VPN implementation and administration
Administration: Exchange 2000 & 2013, DNS, DHCP, WINS, IIS, RAS/ISA, Terminal Server, Active Directory, SQL, Sharepoint, Forefront, Citrix, Linux, VMWare ESXi and administration through Microsoft PowerShell
Security: Antivirus implementation, firewall administration, group policy management, network monitoring and documentation
Enterprise backup and disaster recovery planning, testing, documentation and systems using Backup Exec, VEEAM, NovaStor and custom scripted jobs
Languages: Working knowledge of HTML, PHP, Java, .Net, ColdFusion
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