Project Customer Service
Resume:
Jason Dubnansky
Bristol, Connecticut 06010
Phone: Home-860-***-****. Cell-203-***-****
OBJECTIVE
Seeking a position as a Business Analyst which will harness the technical and analytical skills that I have developed as a business analyst in large scale projects
and enhancements as well as production support.
QUALIFICATIONS
Experience in working on large scale projects and enhancements at Travelers Insurance Company.
Experience working as a Project Administrator and Analyst supporting the New TABS Billing System at The Hartford Insurance Group.
Working business knowledge of Personal and Commercial Lines Insurance as well as Healthcare.
Proficient in project planning, elicitation of business and functional requirements, process flows, as well as defect triaging and tracking.
General software strengths include Microsoft Word, Excel, Power Point, Visio, SharePoint, Rally, Quality Center, Caliber, and IBM Blueworks Live as well as other general applications.
EMPLOYMENT
March 2015- April 2015 – Business Analysis Senior Specialist, Open Systems Technologies, Cigna.
*Worked as a contractor; was released 4/30/2015 due to project budget and scope reduction. (See manager reference at end of this document.)
Tasks included:
Working as a Senior Business Analyst on the Healthcare Book of Record project, a complex enterprise project with the objective of standing up a new system to store healthcare professional demographic, network and reimbursement data.
Working closely with business partners to elicit High Level and Detailed business and functional requirements.
Facilitating meetings and reviewing business and functional requirements with the Project Team and business partners.
Developed Process flow for Healthcare Book of Record monthly Release Notes.
Responsible for the development and distribution of monthly Release Notes to the Stakeholders and the Healthcare Book of Record user team to keep them aware of change implementation.
Managing Traceability of business requirements for the Healthcare Book of Record project, using Caliber.
May 2005-November 2014 – Systems Business Analyst, The Travelers Insurance Co.
Tasks included:
Working as a Lead Business Analyst as part of a project team on various large scale projects such as the Enterprise Worker’s Compensation Project as well as system enhancements, defects, and change controls.
Working closely with business partners to elicit business and functional requirements.
Working with IT and QA Teams to review and improve requirements.
Facilitating large requirement review meetings with our IT, QA, Data, and Rules Teams (both in person and online).
Working closely with business and IT teams to review project scope.
Resource forecasting for requirements with BA teams.
Assisting in writing and reviewing test plans and execution.
The point of contact for defect review, triaging, and assignment.
Knowledge of the Commercial Insurance Lines of business such as Worker’s Compensation, Auto, General Liability, Property, and Umbrella. Proficient in Microsoft Office Tools.
Experience working with Requirement Documents such as Use Cases, User Stories, Requirement Traceability Matrices and Workflow Diagrams
Experience with Iterative, Waterfall, and Agile methodologies
February 2001-May 2005 - Project Administrator, The Hartford
Tasks included:
Daily Production Verification and system support for New TABS.
Working closely with internal business partners such as Business Analysts and Developers to resolve New TABS software and operational complications.
Creating queries using Citrix Q&E to identify or re create New Tabs bugs and system problems to be resolved or submitted to Test Tracking for enhancements and/or fixes.
Staying current with system releases to keep system users informed and up to date.
Responsible for tracking and testing all bugs and system problems I have submitted to Test Tracking.
Successfully guided critical analysis studies as the head tester for the “Billing Calculator” which is a tool used by New Business and Sales to determine billing schedules instantly for new policy holders.
September 1999-February 2001 - Billing Analyst, The Hartford
Tasks Included:
Worked as a property insurance billing analyst that serviced both internal and external customers.
Responsible for analyzing and detailing proprietary billing systems and data for Customer Service Representatives.
Ensuring data is delivered efficiently and effectively to our clients.
Experience in training and developing new hires.
EDUCATION
1994-1999 Western Connecticut State University. Majoring in Mathematics.
REFERENCES
Reference from Nancy DeForest, Business Analysis Manager, Cigna Healthcare:
Jason joined my team as a consultant Business Analyst Sr. Specialist in February of 2015. Due only to project budget and scope reduction, I have had to release Jason from his contract early. If there was any way I could have kept Jason on my team, I most certainly would have.
Jason is an excellent BA. His skills are all exceptional: Analytics, facilitation, leadership, requirements development, organization, communication.
Jason was on-boarded, got up to speed and was working independently very quickly. Jason works very well in the team and project environment, works very proactively and is someone that can be depended on. Jason is a team member to whom a task can be assigned with minimal direction, and Jason will run with it, take the steps necessary to gather information, make contacts and get the task completed.
Additional references available upon request.
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