Management Quality Assurance

Joan Marie Brown

**** ******* ***** * Clearwater, FL 33764

727-***-**** * 727-***-**** * *********@*****.***

EDUCATION

Associate in Arts – Business Administration – Miami Dade College, Miami, FL

Certified Internal Auditor – SCC Soft Computer, Clearwater, FL

SOFTWARE

American HealthTech LTC Paychex Outlook SharePoint PeopleSoft

HR OnLine MS Word MS Excel MS PowerPoint MS Access Visio

CAREER SUMMARY

Experienced professional with planning and organizational skills that balances work, team support and ad-hoc responsibilities in a timely and professional manner.

Skilled in researching, analyzing data, writing, editing, and formatting.

WORK HISTORY

Traditions Senior Management – 24671 US Highway 19 North, Clearwater, FL 33763 – 727-***-****

Operations Information Coordinator – October 28, 2013 to July 1, 2015

Managed and tracked the FMLA program for all facility employees

Managed and tracked the Workers’ Compensation program for all facility employees

Tracked all Quality Assurance calls and created and updated statistical reports for management

SCC Soft Computer - 5400 Tech Data Drive, Clearwater, FL 33760 - 727-***-****

Quality Control Specialist/Certified Internal Auditor/CAPA - February 20, 2006 to December 8, 2013

Tracked and coordinated all Software Release Packages

Managed the Corrective and Preventive Action Program bringing closure to 400+ company issues

Coordinated the Audit Program as Lead Internal Auditor performing over 30+ audits per year

Coordinated and researched the Medical Device process

Managed the Risk-to-Health process and Patient Safety Issues

Portable on Demand Storage, Inc. (PODS) – 5585 Rio Vista Drive, Clearwater, FL 33760 – 727-***-****

Corporate Training Coordinator – November 27, 2004 – January 18, 2006

Managed on-line Learning Management System

Wrote courses and did trouble shooting for entire system

Managed Driver Certification and Assessment Programs

Scheduled all training sessions and performed on-line training sessions

Managed and tracked billing for department

Home Shopping Network – One HSN Drive, St. Petersburg, FL 33729 – 727-***-****

Associate Show Planner and Merchandising Coordinator – May 6, 2002 to November 24, 2004

Wrote and scheduled shows for HSN and America Store

Performed advanced spreadsheet analysis

Tracked item performance on a daily basis and managed inventory

Recapped all shows, worked with vendors, hosts, merchants, and guests

Drove the business to top performance

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