Customer Service Engineer

Jeff Goldstein

404-***-**** Cumming, GA

**************@*****.***

Business Systems Administrator

Advanced IT Specialist Experienced in Top Tier Problem Solving Lead IT Technician with expertise in special projects planning and implementation, process improvement and disaster recovery procedures. Working with adapting to, and focusing on solutions that enhance system performance, user productivity, management control and compliance, writing disaster recovery plans, implementing change from infrastructure design through installations and upgrades. Advanced team planning and coordinating including internal and external clients. Skills in managing team relationships with responsibility for system reliability as well as client satisfaction in complex changing environments. Common Responsibilities

• Network Administrator

• Managed up to 8 remote site locations

• Adapted to upgraded technologies

• Report directly to upper management

• Innovative imaging technology

• Complex problem solving

• Hardware desktop and server support

• Antivirus software and security

• Documentation Specialist

• Helpdesk

Education

DEGREES:

• Bachelor of Science Electrical Engineering Technologies (University of Hartford)

• Associate Degree Electrical Engineering Technologies (University of Hartford) CERTIFICATIONS: (2015)

• CompTIA Security+

• CompTIA Network+

• CompTIA Server+

• CompTIA A+

CONTINUED EDUCATION (Lanier Tech 2014)

• Network Security

• Cisco Certified Network Associate (Part #1)

• Cisco Certified Network Associate (Part #2)

• Linux Server

• Linux Advanced Server

INDEPENDENT STUDY (1991 – Present)

• Compaq Desktop/Laptop Certification

• 2000 Server MCSA Study and Training

• Novell CNA Study and Training

• Customer Service/Helpdesk Training

Professional Experience

INDEPENDENT FREELANCE CONSULTANT (2011 - 2013)

DBA Jeff Goldstein

o IT Small Business Setup and Support

McKESSON, INC (2010)

McAfee EPO Security Specialist

o Project Lead from conception through rollout

o 1 of 4 person team to remote install VSE, Antispyware and HIPS to 35000 pc’s and 800 servers o 1 of 2 person team to support users of McAfee, troubleshoot HIPS, Script Blocking and install iSTAR FINANCIAL, INC (2005 - 2009)

Senior Technician

o Remotely Supported 7 sites (about 1000 users total) o Successfully Migrated all users from GroupWise to Exchange 2003 o Blackberry Enterprise Server Administrator

o FTP Installation, Administration and Maintenance o SharePoint 2007 administration and quarterly security audits o Consolidated 400 nodes to report to a single MacAfee EPO server o Implementation of 5 WSUS servers

o Designed a process to remotely re-image machines for end-user through BartPE o Contact and escalation point for 3rd party support company INDEPENDENT FREELANCE CONSULTANT (2001 - 2005)

DBA Jeff Goldstein

o Small Business and Home User Support

DIEBOLD (2004)

Voting Support Technician

o Supported new Ga Voting machines and polling places for Washington County o Ran tabulation reports and uploaded to KSU for final voting results KRITZER & LEVICK, P.C. (2001)

Network Engineer

o Acquired and retained largest customer

o Setup Raptor firewall server for multiple WAS connections using internet security requirements o 20 servers supported (18 NT and 2 Novell) administration of patches and upgrades for 200+ users o Coordinated and installed RSA security solution set to upgrade remote access platform security o Upgraded and maintained 6 iManage Document Servers 2001 QUEBECOR WORLD, INC (1998 - 2001)

Network Engineer

o Supported South East sales team and corporate VP’s o Lucent Merlin phone switch and Lucent Intuity voicemail systems o Novell NetWare 4.11, Lotus CCmail 8.5, Security badge access system o Infrastructure setup for new 90 person site, setup LAN room, internal wiring, all business systems o Created ISO-2001 disaster recovery documentation and procedures UNITED PARCEL SERVICE OF AMERICA, INC (1991 - 1998) Network Engineer

o Administered 75 IBM intelligent hubs, 70 Novell servers, 10 3COM TR-300 switches, 5 NT servers, Lucent Merlin phone switch and Lucent Intuity voicemail systems o Migrated users from Novell 3.x to 4.x server, including printers, user inquiries and issues o Maintained E-Policy Orchestrator companywide for all servers and desktops

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