Joseph Jerome Masaquel

Advanced Customer Service Representative at SPi Global CRM Inc.

+63-090******** acqoeq@r.postjobfree.com 25 years old Antipolo City, Calabarzon & Mimaropa

Experience

* *ears

Previous

Outbound Sales Agent

Spark Marketing and Research

Education

University of the Philippines - Manila

Bachelor's, Computer Science/ IT (2010)

Nationality

Philippines

Experience

Sep 2013 - Present

(1 year 6 months )

Advanced Customer Service Representative

SPi Global CRM Inc. National Capital Reg, Philippines

Monthly Salary

Not Disclosed

RESPONSIBILITIES:

- Handle DISH Network subscribers' billing inquiries, fast-track transactions, settle billing disputes and rectify errors and discrepancies.

- Assist in programming changes, providing recommendations and rightsizing channel packages based on customer needs and ability to pay.

- Provide technical support and troubleshooting, assistance in equipment installation, resolve anomalies inefficiencies in video equipment, peripherals and software, satellite antenna systems, online portal access/usage, and mobile applications functions.

- Resolve customer complaints, conveying business improvement suggestions and feedback, managing escalations and streamlining relegation to the appropriate department based upon customer needs.

- Preserve business relations with customers at high risk of disconnection of services, provide the extra mile in service as part of the DISH Loyalty/Retention team.

Jul 2008 - Aug 2013

(5 years 1 month )

Outbound Sales Agent

Spark Marketing and Research

RESPONSIBILITIES:

- B2B data gathering and lead generation through efficient over-the-phone question and answer survey completion

- Create the accurate demographic most profitable customer base for a captive market according to the publishing houses’ dedicated industry/industries

Education

2010

University of the Philippines - Manila

Bachelor's/College Degree in Computer Science/Information Technology Philippines

Grade

Incomplete

Skills

Advanced

MS Word, Data gathering, Problem Solving Skills, Customer Retention

Intermediate

Windows OS, Technical Support, Customer Relationship Management, Product Up-selling

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written Relevant Certificates

Filipino

9 8 -

English

8 9 -

Jobstreet English Language Assessment (JELA)

Date Taken

1 Apr 2015

Score

38/40

Additional Info

Expected Salary

Negotiable

Preferred Work Location

National Capital Reg

Other Information

Permanent Address: #116 M.L. Quezon Ext., Brgy. Dalig, Antipolo City (Currently residing in Mandaluyong City)

Cellphone: 090********

e-mail: acqoeq@r.postjobfree.com

Objectives

To be a topnotch customer service representative in a prestigious call center.

To further develop my personal abilities, interpersonal relationship skills and exemplary work ethic.

To gain more experience working in a totally professional, corporate work environment.

Abilities

Exceptional data gathering skills

Very good control of optimum pace and flow of conversation

Excellent grasp in technology and applications in Windows OS

Highly fluent in English

Can type at a speed of 60-70 words per minute

Personal Traits

Can perform in a high volume, high stress environment

Can do well within a work group

Can adapt to a shifting time schedule

Possesses an amiable personality

Contact this candidate